Dentrix Enterprise, Electronic Dental Record (EDR) Services and Support
Open Pre-Solicitation Posted
- Solicitation number
- ACQ-IHS-2027-U-00045
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Place of performance
- Phoenix, Arizona 85004, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service is preparing to procure continued area-wide access to Dentrix Enterprise Electronic Dental Record services, software maintenance, and technical support, with responses to this pre-solicitation due November 10, 2026. The Set Aside line reads "No Set-Aside Used," but the companion Sources Sought notice conducts Buy Indian Act market research to determine whether two or more Indian Small Business Economic Enterprises or Indian Economic Enterprises can reasonably be expected to submit competitive offers. Sources Sought responses are due November 12, 2026 at 5:00 PM MST to Aminata Bah at Aminata.Bah@ihs.gov.
Per the PWS summary, performance supports the Phoenix Area Indian Health Service across seven service units, each with its own Contracting Officer's Representative. The contractor must provide annual help desk support, deliver all software updates, patches, and new releases during performance, and furnish remote and telephone support Monday through Friday, 6:00 a.m. to 6:00 p.m. Mountain Standard Time. Required functionality spans nine service areas, including clinical documentation, patient scheduling, coding and billing reports, legacy record retrieval, imaging compatibility, and data security with federal compliance. Attachment 3 prescribes the 852.212-71 clause, which requires new OEM products and prohibits used, refurbished, remanufactured, gray market, and counterfeit items. Offerors must document authorization as a Dentrix Enterprise distributor with authority to provide annual support and subscription renewals.
The Sources Sought requests a capability statement, SAM Unique Entity Identifier, business category designation (IEE or ISBEE), a completed IHS Indian Economic Enterprise Representation form, and identification of the supporting federally recognized Indian Tribe or Alaska Native Corporation. It also requests standard commercial pricing detail, including three to five years of price adjustment history, future price increase methodology, price-protection options, and volume discounts for area-wide acquisition. The notice does not state a period of performance, award value, or incumbent.
Notice text
The purpose of this contract is to provide continued area-wide access to Dentrix Enterprise Electronic Dental Record (EDR) services, software maintenance, and technical support. The system shall support essential dental clinic operations, including the creation and storage of patient clinical notes, appointment scheduling, clinical workflow management, treatment planning, dental charting, imaging integration, billing report generation, and the storage, maintenance, and retrieval of legacy dental records. The Contractor shall provide ongoing software support and maintenance necessary to maintain system functionality, support continuity of dental services, and minimize disruptions to clinical operations.
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