FDIC's Qualtrics Software Maintenance Renewal

The Federal Deposit Insurance Corporation (FDIC) is seeking a contractor to provide Qualtrics CX software license maintenance through solicitation CORHQ-25-Q-0082. The procurement covers maintenance for multiple Qualtrics software components including CX Foundation Base Program, CX Foundation Per User licenses (150-249 users), DesignXM Enterprise, CX Digital, Digital Experience Analytics, and Experience Management for Government, all configured with FedRAMP compliance. Offerors must be authorized Qualtrics resellers or partners and provide all items with matching part numbers to meet the minimum technical requirements. The contract will be evaluated using the Lowest Price Technically Acceptable (LPTA) methodology, where proposals are rated as either "acceptable" or "unacceptable," with the lowest-priced acceptable offer receiving the award. Questions were due by June 9, 2025 at noon EST, and all offers must be submitted by July 2, 2025 at noon EST.

This opportunity does not utilize any set-aside designation and no incumbent contractors are identified in the solicitation documents. The contract structure includes one base program, 200 user licenses, and 5 DesignXM Enterprise user licenses, though specific award values are not disclosed in the current documentation with all pricing fields showing zero dollars. The period of performance spans three years with a one-year base period from July 22, 2025 to July 21, 2026, followed by two one-year option periods extending through July 21, 2028. The place of performance is Arlington, Virginia 22201. Amendment 0001 clarified that Qualtrics 360 licenses are not included in the current requirement, and all software maintenance components must comply with Trade Agreements Act requirements.