Extended warranty for ATOS and TRITOP hardware

The National Aeronautics and Space Administration Shared Services Center (NASA/NSSC) has issued a Special Notice for a sole source procurement of an extended warranty for ATOS and TRITOP hardware. The notice specifically targets Carl Zeiss Industrial Quality Solutions LLC for a one-year warranty contract covering hardware and software support at the NASA Marshall Space Flight Center. This procurement will be conducted using commercial item procedures under FAR Parts 12 and 13, with the NAICS Code 334111 for Electronic Computer Manufacturing. The contract is intended to provide comprehensive support for specialized scientific equipment, including system sensors, cameras, accessories, and associated software. The sole source justification is based on ZEISS's exclusive proprietary technologies and the inability of alternative vendors to maintain compatibility with existing systems.

Contractors interested in this opportunity must submit their capabilities and qualifications in writing to the point of contact, Shanna Patterson, by 7 a.m. Central Standard Time on April 14, 2025. The warranty period will run from May 1, 2025, to April 30, 2026, and covers hardware support including OEM part replacement and ground shipping, as well as software support such as annual major software releases, hot fixes, and unlimited personalized phone/email support. NASA will evaluate submitted capabilities solely to determine whether to conduct the procurement on a competitive basis, with the final determination of competition remaining at the government's discretion. Oral communications are not acceptable, and NASA Clause 1852.215-84 regarding the Ombudsman is applicable to this acquisition. While most repairs are covered under the warranty, onsite repairs requiring travel will be charged to the customer, with ZEISS determining the need for on-site technician intervention.