SATPC0038121 Tab 04 4 SOW.pdf
PDF 110 KB Posted
- Attached to
- Extended warranty for ATOS and TRITOP hardware
- Solicitation number
- 80NSSC25900770Q
About this file
This Statement of Work (SOW) details an extended warranty requirement for ZEISS ATOS and TRITOP equipment at NASA's Marshall Space Flight Center. The one-year warranty covers hardware support including system sensors/cameras, accessories, PC, and holding devices, with OEM part replacement and ground shipping. Software support includes annual major software releases, hot fixes, bug fixes, unlimited personalized phone/email support, and 24/7 access to the ZEISS web portal. The warranty period is from May 1, 2025, to April 30, 2026, located at Marshall Space Flight Center in Huntsville, AL. While most repairs are covered, onsite repairs requiring travel will be charged to the customer, with ZEISS determining the need for on-site technician intervention.
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Other files
| File | Type | Posted |
|---|---|---|
| SATPC0038121 Tab 07 Capability Statement SAM.gov.pdf | ||
| SATPC0038121 Tab 06 RDSS..pdf |
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Text version
STATEMENT OF WORK
ZEISS ATOS/TRITOP Extended Warranty
1. Objective/Requirements
Marshall Space Flight Center requires an Extended Warranty(EW) on their ZEISS ATOS and TRITOP items for customer support, repairs and diagnosis for one year from the current warranty expiration in May 2025.
2. Characteristics, Scope, and Specs
Hardware support includes all components from the main system sensor/camera, accessories, PC and holding device. All parts are covered with OEM part replacement, which includes ground shipping. However, the EW does not include the replacement of parts with new hardware to improve performance or to ensure new software compatibility.
Software releases, hot fixes, and bug fixes are included throughout the agreement. There is at least one major software release each year (typically around October). Bug fixes are released whenever necessary. Coverage also includes unlimited personalized phone and email support to trouble shoot issues with our expert team and 24/7 access to the ZEISS web portal.
If issues cannot be answered remotely and onsite repair is required, all travel expenses and labor expenses are charged to the customer. ZEISS will determine if a repair is a qualified incident requiring a technician to come on-site. If the repair can be completed at our Michigan facility, the support contract covers the labor and repair.
3. Place of Performance
Marshall Space Flight Center in Huntsville, AL
4. Period of Performance Warranty shall cover from May 1, 2025, to April 30, 2026
File details come from the government source that posted it. Updated .