Erie VAMC Telephone Support Services incl Amendment
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 36C24425Q0857
- Agency
- Veterans Integrated Service Network 4 Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Erie, Pennsylvania 16504, United States
- Points of contact
-
- Ralph Mielnik ralph.mielnik@va.gov (412) 654-3583
- Shea Matthews shea.matthews@va.gov (412) 539-5179
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 4 is seeking switchboard support services for the Erie VA Medical Center through this Combined Synopsis-Solicitation. The procurement requires 24/7 telephone operator services including receiving and placing calls, transferring communications, monitoring emergency and alarm systems, maintaining directories and logs, and providing information services to support the medical center's operations. Operators must have at least six months of hospital switchboard experience, complete on-the-job training, pass annual competency assessments, and strictly adhere to privacy regulations and emergency response procedures. The government will evaluate quotes based on comparative analysis to select the offer that best benefits the government while meeting minimum requirements, with technical content, past performance examples, and pricing details required from offerors. Amendment 1 was posted on August 5, 2025, providing answers to vendor questions and an updated Performance Work Statement, with proposals due on August 11, 2025.
This opportunity is designated as a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421 with a small business size standard of $19.0 million. The current services are performed under contracts 36C24421P0328 and 36C24420C0058, which end on September 30, 2025. The contract structure includes one base year from October 1, 2025, through September 30, 2026, and one six-month option period from October 1, 2026, through March 31, 2027. Staffing requirements include multiple operator categories with total contracted hours ranging from 2,080 hours for the Working Manager/Supervisor to 8,064 hours for Weekday Operators during the base year, requiring two operators during weekday AM shifts and one operator each for PM and overnight shifts. Services will be performed at the Erie VA Medical Center in Erie, Pennsylvania, with 24/7/365 coverage requiring two on-site seats and no overtime compensation.
Notice text
2 versions
Update #2 · Latest ·
Please see attached Combined Synopsis/Solicitation (CSS) and Performance Work Statement for specific details.
Amendment 1 answers to questions received is being posted on 08/5/2025. Additionally an updated Performance Work Statement has been attached in response to vendor question.
Update #1 ·
Please see attached Combined Synopsis/Solicitation (CSS) and Performance Work Statement for specific details.
Attachments
| File | Type | Posted |
|---|---|---|
| 36C24425Q0857 0001 Erie Phone Answering Services CO Signed.pdf | ||
| PWS - Switchboard Support Services - Erie VAMC UPDATED.pdf | ||
| Erie VAMC Switchboard Support Services CSS RFQ.pdf | ||
| PWS - Switchboard Support Services - Erie VAMC.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R699--RTA | Erie Switchboard Service | New PR 562-26-1-4030-0001 (VA-26-00005642) | Award Notice | |
| Erie VAMC Telephone Support Services incl Amendment | Solicitation |
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