36C24425Q0857 0001 Erie Phone Answering Services CO Signed.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 3

0001 08-05-2025

None

36C244

Department of Veterans Affairs Network Contracting Office 4

1010 Delafield Road Pittsburgh PA 15215

36C244

Department of Veterans Affairs Network Contracting Office 4

1010 Delafield Road Pittsburgh PA 15215

To all Offerors/Bidders

36C24425Q0857

07-30-2025

X

X X

X

The purpose of this amendment is to:

1. Provide answers to the questions received during the Q&A period.

2. Update to PWS to provide additional insight resulting from vendor question received.

Shea Matthews Contracting Officer

Questions and Answers 36C24425Q0857 - Erie VAMC Switchboard Support Services:

Please note that not all questions are addressed word for word or directly because the answers can be found within the solicitation already posted or were not deemed pertinent to this solicitation. There will be no extensions to the current deadline of 8/11/25 at 8am EST.

Services are currently being performed under contracts 36C24421P0328 and 36C24420C0058 and ends 9/30/25, there are no vacancies.

1. Will the government pay overtime as necessary? No. If CLINs and shifts are followed there will be no need for overtime.

2. For staffing purposes is the Offeror allowed to staff the contract any way they want to as long as we are adhering to the number of hours? CLINs must be followed for the amount of employees for each shift and there shall not be split shifts. Awardee is permitted to determine amount of employees needed to create a team able to cover requirements needed and coverage at all times.

3. How many seats are on site for personnel? 2

4. Does the Government expect 24x7 365-day coverage with no absences during the contract? Yes, see page 3 of PWS.

5. What wage determination is applicable for this contract? The current WD for Erie

County, PA is WD#2015-4223 Rev. 31

6. Will the government provide a standard form of the RFQ for the offerors to complete

CLINs and sign? No, the Combined Synopsis Solicitation file, along with amendment, that was posted should be the returned file with signatures, acknowledgements and completed CLINs.

7. Has a data breach ever occurred on this program? If so, how many records were affected? The current COR and medical center staff has no knowledge of any data breaches.

8. Quotes shall clearly and completely address the technical elements listed above.”

Please clarify technical elements to be addressed? This is in reference to the Performance Work Statement. Quotes shall clearly and completely address the technical elements and tasks in the PWS. (i.e. Vendor response demonstrates they can and have done the work)

9. Past Performance examples should be included in the technical response document and does count against the page limit. For government examples;

period of performance, POC, similar information would be additional and useful information, but not required.

10. GFE: Will headsets be provided for operators and what are headsets currently behind used? Plantronics are current headsets being used.

11. PWS Paragraph 2 The scope includes "transferring calls," "information services," and "paging systems" but the SOW does not expand on these much. Will the Government confirm that the requirements for these tasks are fully addressed in the "Receiving Incoming Calls" section of the SOW? These have been more clearly defined and an updated PWS has been attached to solicitation. Please note, this is the only updates to PWS.

12. PWS 3.o states that the Government will provide a general orientation to the Contractor and his/her personnel to familiarize them with the different services in the Medical Center. How long (hours) will the orientation cover? Are these considered billable hours for the contractor personnel? Orientation is conducted during regular business hours during the normal tour of duty.

13. Are there any performance metrics required for the switchboard, other than answering calls within 5 rings? See page 9 and 10 of PWS

14. Will government provide a list of holidays? See page 3 of PWS

End of Document