Environmental Management and Control System

STATEMENT OF WORK FOR
SERVICE AND MAINTENANCE OF
ENERGY MANAGEMENT AND CONTROL SYSTEMS (EMCS)
OFFUTT AFB, NEBRASKA
27 Sep 2012
1. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, tools, supplies, equipment, and labor necessary to service and maintain the Energy Management and Control Systems (EMCS) at Offutt AFB, Nebraska including the Honeywell Enterprise Building Integrator system which is an integral part of the EMCS system.
1.1. BASIC SERVICES. The contractor will provide software and hardware enhancement and support for Customer's Enterprise Building Integrator (EBI) system, which consists of software list in this Document
2 SERVICE DELIVERY SUMMARY.
Performance Objective Performance Measure Performance Threshold
Provide Quality Control Program
Inspections and test performed on time and recorded
Periodic review of QC program and records, 100%reviews of reports, no defects.
Service and Maintain EMCS Equipment.
Provide maintenance of all EBI front ends and laptops, including hardware and software Provide maintenance of fiber optic multiplexers. Provide software updates for all maintained systems.
1.1.
EMCS downtime shall not exceed two hours during the month.
3. GOVERNMENT FURN.ISHED PROPERTY. See Appendix A
4. GENERAL FORMATION.
4.1. QUALITY CONTROL.
A Contractor shall develop and maintain a quality program to ensure services are performed in accordance with commonly accepted commercial practices for service and maintenance of Energy Management and Control Systems and Air Force regulation.
B The contractor shall develop and implement procedures to identify and prevent defective services from recurring.
C As a minimum, the contractor shall develop quality control procedures that address and identifies problems in writing to the government of hardware and software issues and conflicts within the system
Tasking A,B,C shall be in writing and a copy delivered to the Government for approval. A copy shall be maintained by the contractor in the Bldg 301 EMCS server room for inspection by Air Force The government evaluator must have a specific quality control inspector to receive customer complaints.
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4.2. QUALITY ASSURANCE. The government will periodically evaluate the contractor's performance in accordance with the Quality Assurance Surveillance Plan
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4.3. GOVERNMENT REMEDIES. The contracting officer shall follow the requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items (May 1997), for contractor's failure to correct nonconforming services.
4.4. HOURS OF OPERATION. Normal operation is Monday through Friday (7:30 a.m. To 4: 15 p.m. except for Federal Holidays. Inspection and Maintenance shall be performed during normal duty hours, emergency repairs 24 hours a day, seven (7) days a week.
4.5 SECURITY REQUIREMENTS. Contractor personnel shall obtain and possess at all times while on Offutt AFB, an authorized identification (ID) card and Restricted Area Badge (only in applicable areas). It is estimated that approximately two (2) full days of processing for these ID cards are required for each contractor employee prior to contract start date. Each contractor employee will be required to fill out a DD Form 1172, Application for Uniformed Services Identification Card, prior to issuance of an ID card. This form will be available from the Quality Assurance Evaluators office or the contracting office.
4.5.1. The contractor shall request a United States Air Force (USAF) Restricted Area Badge for all personnel who require unescorted entry into a restricted area(s) for specific work for the duration of the contract. While paperwork for badges is being processed escorts will be provided by the Unit Area Functional Manager (UAFM) on an interim basis for areas that requires access. The contractor will wait no longer than twenty (20) minutes after initial notification for an escort to gain access into the restricted area. It is the contractor's responsibility to fully document all cases where entry to restricted areas was not granted. The contractor's personnel shall have proper identification prior to entry into restricted areas. It is the responsibility of each UAFM to brief all contractor personnel working in their area on procedures and policies of their particular restricted area and document the briefing for their files.
4.5.2. The contractor shall obtain a favorable National Agency Check (NAC) investigation for its employees for unescorted entry to restricted areas. This will be accomplished by downloading Electronic Personnel Security Questionnaire (EPSQ) from the internet using address of www.dss.mil. Using the computer program each individual requiring unescorted access will accomplish a Questionnaire for Non-Sensitive Position on, SF 85and record on a blank computer disk per EPSQ instructions. After accomplishment call for an appointment with 55th CES/CER (M r. John Parr/294-7163) for the processing of AF Form 2583 and also Resource Protection Section, 55th Security Police, Bldg. 323 1st floor, Ph. 294-5252, who will initiate the NAC.
4.5.3. The Contractor is responsible for controlling and accounting for all identification cards and restricted area badges. When employee(s) leave the employment of the Contractor, the Contractor is responsible to recover the ID cards and all other entry/security documents from the terminated employee and immediately (within one duty day) deliver these items to the Contracting Officer. When restricted area badges are involved notify the 55th CES/CER security officer. If loss or failure to tum in these items within ten (I 0) calendar days, the Government shall deduct the amount of $25.00 per item, per employee from the next applicable invoice. The fee is to cover the Government's administrative and inventory cost.
4.6 PERFORMANCE OF SERVICES DURING CRISIS DECLAREDBY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER. All services to be performed under this contract have been determined to be essential for performance during crisis and, according to Department of Defense Instruction (DODI) 3020.37 and Air Force implementation thereof, it is determined that the contractor will be required to perform during crisis as stipulated in paragraph I. above unless otherwise directed by an authorized government representative.
4.7 Emergency Services. The contractor shall provide emergency services within 2 hours to repair the Energy Management and Control system as determined by the government. For purposes of this specification, an emergency situation is any condition that requires immediate action to eliminate life or serious injury hazards to personnel, prevent loss or damage to government property, or restore essential services. It is anticipated that this service will be required 25 times per year.
5. APPENDICES
A. Estimated Workload Data and Equipment Listing
APPEN DIX A
ESTIMATED WORKLOAD DATA AND EQUIPMENT LISTING CRITICAL CENTRAL EQU IPMENT LIST
List of Covered Software
Loaded on Servers
SOFTWARE DESCRIPTION
REVISION
AppSight Blackbox
Adobe Acro Reader 7
7
Server 2003
service pack 1
BACNET Explorer
1.00.2001.0405
BACNET Point Server
R310.1
Building Network Point Server
R310.1
CARE Controller Programmer Honeywell
8.02.01
Client Components
R310.1
Diagnostics Framework
R310.1
Display Builder
320.3
Echelon iLON
600
Echelon LNS Server
2.00.24
Echelon Open LDV
3.3
Excell 5000 Direct
R310.1
HMI Webstation & Display Builder
R310.1
Honeywell Logger Service
R310.1
Honeywell Plugins: CVAHU, FCU, HYD2, R10, UV, VAV2
R310.1
Honeywell HCI Runtime
R310.1
HVAC Solution Pack
R310.1
Java 2
SE v1.4.2-03
Symantic Live Udate
2.6
Symantic Anitvirus
10.0.2.2000
LON Works Point Server
R310.1
MS AQL Server Desktop Engine
Quick Builder
2.30 Build 2002
Acronis True Image Echo Server
Central Events Program Utility
R310.1
Client Side Components
R310.1
Cute PDF Writer (ShareWare)
2.5
Interprise Building Intigrator
R310.1
HMI Web Browser
R310.1
Lantronix Device Installer
4.2.0.4
Lantronix Redirector
Live Reg Symantic
MS Viewer Redistributable
2005
MS SQL
2005
ODBC Client
R310.1
OPC Data Transfer
R310.1
OPC Server Connect
R310.1
SQL XML
R310.1
Win VNC
3.3.3
Loaded on Point Servers
COMPUTER
500
SOFTWARE DESCRIPTION
REVISION
AppSight Blackbox
Adobe Acro Reader 7
7
Client Components
R310.1
Diagnostics Framework
R310.1
Echelon LNS Server
2.00.24
Excell 5000 Direct
R310.1
HMI Webstation & Display Builder
R310.1
Honeywell Logger Service
R310.1
Java 2
SE v1.4.2-03
Symantic Live Udate
2.6
Symantic Anitvirus
10.0.2.2000
MS SQL Server Desktop Engine
MSDE 2000
Remote Sync Server Honeywell
2.08.11
Shape Library
R310.1
System Display
R310.1
Windows XP
Loaded on Work stations
COMPUTER
518
SOFTWARE DESCRIPTION
REVISION
Adobe Acro Reader 8
8
Building Network Point Server
R310.1
Cute PDF viewer(Share Ware)
EBI Client Components
R310.1
EBI Station and Display Builder
R310.1
EBI Shape Library
R310.1
EBI System Display
R310.1
Symantic Live Udate
2.6
Symantic Anitvirus
10.0.2.2000
Symantic Scan Engine
111.2.0.72
Windows XP
Loaded on LapTops ( field tools)
LAPTOP
301D
Adobe Acro Reader7.0.8
8
Broadcom Gigabit intragrated controler
Care 8.03
Conexant had d330 MDC V.92 MODEM
R310.1
Data logger
1
Dell mobile broad band card utility
2.06
Dell resource CD
1
ECHELON openLDV
4
High definition auto driver package
KB888111
Intel graphic media accelerator driver
Mcafee solitifier Anitvirus
111.2.0.72
Microsoft.Net Framework 2.0
service pack 2
Microsoft.Net Framework 3.0
service pack 2
Microsoft.Net Framework 3.5 SP1
service pack 2
MSXML 6.0 Parser (KB933579
6.10.1200.0
OZ776 SCR driver V1
1.1.3.9
PSeriesDriver
5.07.08
Sigma TEL Audio
5.10.4820.0
Verizion Modile Broadband Drivers
3.02.002.002
Verizion wireless USB760 Firmware Updates
1.0.3
Vmware Player
301.1.13618
Windows Installer ( KB893803)
3.1
Windows XP
Quantity
Software Product
Number
1
Version
Product Description
Location
1
R310
SWEBI-MSSQL
Bldg.185, 301, 500, 522
1
R310
SWEBI-Point License
Bldg.185, 301, 500, 522
1
R310
SWEBI-Client License
Bldg.185, 301, 500, 522
1
R310
SWEBI-HMI Browse Lie
Bldg.185, 301, 500, 522
1
R310
SWEBI-DSA-Points
Bldg.185, 301, 500, 522
1
R310
SWEBI-IF-XL5 Point Server
Bldg.185, 301, 500, 522
1
R310
SWEBI-IF-XL+
Bldg.185, 301, 500, 522
(If software embedded in network hardware is to be covered, include it in the List of Covered Software.)
List of Covered Hardware
Computers
EQUIPMENT
MANUFACTURER
MODEL
SERIAL
BLDG
SERVER
DELL
Poweredge 1750
472XY41
301D
EMCS
SERVER
DELL
Poweredge 1800
6SFY7B1 / MXL9460YBK
500
EMCS
SERVER
DELL
Precision 370
BD0FP61 / MXL9460YBY
522
EMCS
SERVER
DELL
Precision 390
34W77D1
185
EMCS
SERVER
DELL
Precision 360
301
EMCS
COMPUTER
DELL PS
Precision 360
24W77D1
185
EMCS
COMPUTER
DELL PS-A
Precision 380
3W6X7B1
301D
EMCS
COMPUTER
DELL PS-B
Precision 380
6W6X7B1
301D
EMCS
COMPUTER
DELL PS-BNPS
Precision 380
7W6X7B1
301D
EMCS
COMPUTER
DELL PS
Precision 380
HGHX7B1
500
EMCS
COMPUTER
DELL WS
Precision 380
GGHX7B1
518
EMCS
COMPUTER
DELL WS
Precision 380
CGHX7B1
301D
EMCS
COMPUTER
DELL WS
Precision 380
FGHX7B1
301D
EMCS
COMPUTER
DELL WS
Precision 360
FYG6051
507
EMCS
COMPUTER
DELL WS
Precision 360
5ZG6051
301
EMCS
COMPUTER
DELL WS
Precision 360
CYG6051
404
EMCS
COMPUTER
DELL WS
Precision 360
GYG6051
457
EMCS
COMPUTER
DELL WS
Precision 360
HYG6051
565
EMCS
COMPUTER
DELL WS
Dimension 2400
CNJHG61
288
EMCS
COMPUTER
DELL
Precision 360
1ZG6051
301D
EMCS
COMPUTER
DELL
Precision 360
JYG6051
301D
EMCS
LAPTOP #1
DELL MS
Latitude 830
BBKBGD1
301D
EMCS
LAPTOP #2
DELL MS
Latitude 830
2CKBGD1
301D
EMCS
LAPTOP #3
DELL MS
Latitude 830
FBKBGD1
301D
EMCS
LAPTOP #4
DELL MS
Latitude D820
H1806C1
301D
EMCS
LAPTOP #5
DELL MS LT
Latitude 830
1BKBGD1
301D
EMCS
LAPTOP #6
DELL MS
Latitude 830
HBKBGD1
301D
EMCS
6.1 Software Enhancement and Support
For software included in the List of Covered Software the Contractor will, on a scheduled basis, (a) evaluate the condition of the software, (b) apply available updates that are applicable to the installed version of EBI, specifically Rev. 3.10 of the software (but for third-party software only after it has been qualified by the Contractor) and that have not been previously applied, (c) Contractor will perform a full system back-up (d)
save the back-up files in a controlled area on Offutt AFB no more than 3 copies .and will develop a data backup and recovery plan with detailed procedures for performing backups and the steps to take when recovering a system within 30 days of award of contract.
6.2 Hardware Support
For hardware included in the List of included hardware, the Contractor will, on a periodic basis, evaluate the performance of the hardware and recommend any enhancements needed to allow the software to perform as specified. If the Refresh Option is selected, the Contractor will replace the listed hardware with new hardware that satisfies the requirements of the upgraded or updated software on or about the two-year anniversary of the initiation of these EBI Software Enhancement and Support Services and on or about any succeeding two-year anniversary, for as long as these services remain in effect.
6.3 Performance Review
At Customer's request, the Contractor will, on an annual basis, provide a review of the services provided under this addendum. As part of this review, the Contractor will discuss services provided since the last review, answer questions pertaining to the services, and discuss opportunities to improve performance.
7. Special Provisions
7.1 EBI Operator Training Support - The Contractor will provide five 8 hour blocks of agreed upon EBI training for base personnel. Training topics to include Items stated in Appendix B. Training will be schedules and conducted on mutually agreed upon dates during The first 30 days
7.2 On Site Preventative Maintenance - The Contractors personnel will be on site to perform maintenance tasks for 8 hours every other week on Wednesday of that week. Each PM or repair completion (service report) will be emailed to Offutt personnel. EBI, CARE and CAE backups are part of these PM tasks. Backups shall be stored inside locker within EMCS for all servers. Contractor shall upkeep EBI database. Contractor shall remove all unused points and associated loops from EBI database. Contractor shall update inventory on front end every thirty days and provide CE personnel with updated inventory list.
7.3 Hardware Support - In addition, recommended PM tasks will also be scheduled and performed quarterly Task list below and a report of findings summited to system administrator. However, the EBI software that resides on these machines is included in the coverage of the agreement.
PM Tasks
Description
Quarterly Perform full OS System backup X Perform CMS database backup X Perform ASCII data backup X Perform Honeywell Server Data backup X
Perform Display Builder database back-up X Perform Quickbuilder File backup X Apply available supported updates to the EBI OS X Review event log and archive backup X Check all cables and connections X Check all Disk drives for correct operation X Check memory base & expanded for correct operation X Check cooling fan for correct operation X Check Channel performance X Check device and peripheral performance X Check subjective operator activity X Check event archiving status if in use X Check alarm log for recurrent alarm activity X Run disk clean up system utility X Check and record free space on each disk drive X Perform Acronis image copy X W/custs agreement archive old files to free space. X Save downloadable controllers on EBI. X Record event number compare w/stack maximum value X Analyse event log files & take appropriate action X Test the Web EBI server is working correctly X Apply Security Patches X Test SQL server, send reqts to other SQL client X Check the error percentage on all channels. X Check the error percentage on all controllers. X Check comm rates of all channels with XLNET tool X Check synchronization of databases and files X Save the set-up & specific menus of each station. X Synch system pages & client pages with the server X Run disk defragmenter utilities X Store all backups in 3 separate locations X Check & clean keyboard, mouse, monitor etc X
7.4 Additional Support -- Any additional support that is required by base technicians above and beyond this agreement will be preauthorized by OAFB and will require a separate purchase order and the service will be billed at the Preferred Rate. Current automation technician rate is $144.50/hr.
7.4.1 For example, base technicians need assistance programming a field controller, if the assistance that is to be provided by the Contractor technicians is estimated to be more than l hour; the service \viii require an additional pre approved purchase order before proceeding.
APPENDIX B TRAINING
REQUIREMENTS
Basic Operator Training For EBI Terminals
1
Basic access to the system along with navigation of the various screens
2
Set points, status along with temperature pressure readings etc. and how to modify change these settings
3
Alarm management; were to find alarms clear alarms etc.
DDC Personnel Training
1
How to trouble shoot and identify problems with the EBI system to include Comm. Issues, back-up Servers, Point Servers and Building Network Adaptors
2
How to load a new BUS on to EBI from start to finish
3
How to set up a new controller on EBI from start to finish including loading points on the various servers and settings in Quick builder graphics and whatever else is entailed
4
Import Graphs verses copy and paste advantage and disadvantage.