Employment Assistance Program Support Services

The National Science Foundation Division of Acquisition and Cooperative Support is seeking Employment Assistance Program (EAP) support services to provide comprehensive employee assistance services to NSF staff and their immediate families. The procurement requires a contractor to deliver 24/7 professional counseling services through licensed providers, addressing personal concerns including health, marital, family, financial, alcohol, drug, legal, emotional, and stress-related issues that may affect job performance. Key requirements include maintaining a geographically diverse provider network, providing up to 12 counseling sessions per employee annually, delivering 12 annual webinars on mental health topics, and maintaining a 508-compliant web platform with mobile app functionality. The evaluation will utilize a best-value trade-off analysis with four factors in order of importance: Technical Capability, Management Approach, Past Experience, and Price, with the technical factors combined being significantly more important than price. Quotes are due by 10:00 AM EDT on August 25, 2025, following three amendments that extended the deadline and provided additional clarifications through a questions and answers process.

This procurement does not utilize any set-aside designation and is unrestricted to all qualified contractors. The contract structure includes a base year from October 1, 2025 through September 30, 2026, with four option years that could extend services through September 30, 2030, totaling a maximum contract duration of five years. The NAICS code 624190 (Other Individual and Family Services) carries a size standard of $16 million, and the government has confirmed that pricing should be structured on a per employee per month (PEPM) basis for approximately 1,200 NSF employees. The contractor must provide services to support NSF's unique workforce challenges, including rotating employees who complete temporary appointments and experience relocation stress. Performance will primarily occur in Alexandria, Virginia, though the contract emphasizes virtual access capabilities and services for employees located outside the Washington D.C. metropolitan area.