(7A21) Employee Recognition Service (VA-26-00052104)
Closed Pre-Solicitation Posted
- Solicitation number
- VA2600052104
- Agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Technology Acquisition Center is soliciting responses to a Request for Information (RFI) for a healthcare-driven, cloud-based employee recognition platform for Orlando Veterans Affairs Healthcare System (OVAHCS), with responses due April 23, 2026 at 2:00 PM EST. No set-aside applies.
The platform must enable employees, patients, caregivers, and family members to recognize OVAHCS clinical and nonclinical staff through a push/pull technology approach. Key capabilities include generating detailed reports on patient satisfaction, patient safety, and staff recognition data; capturing real-time, in-the-moment patient feedback; providing prioritized real-time results and insights; and offering marketing and communication tools. The system must be accessible on Android and Apple devices, support unlimited data pulls, and accommodate up to 6,648 OVAHCS employees.
The contractor must implement an Information Security Management System adhering to ISO 27001 and HIPAA standards; obtain SOC 2 Type II certification; comply with Section 508 accessibility standards (WCAG 2.0 Level A and AA); support IPv6-only and dual-stack connectivity; and comply with VA Critical Security Controls by July 1, 2025. The contractor must reduce reliance on Social Security Numbers in favor of the Integrated Control Number (ICN). If artificial intelligence is incorporated, the contractor must comply with Executive Orders 13960 and 14319, OMB Memorandums M-25-21, M-25-22, and M-26-04, and VA Directive 6500, including requirements for truthful, factually accurate outputs and ideological neutrality. The contractor must provide comprehensive security awareness training, vulnerability management programs with annual penetration testing, and ongoing technical support. Project management requires a kickoff within 14 calendar days of contract award.
Responses are limited to 10 pages and must be submitted via email to Allison Fulton (Allison.Fulton@va.gov) and Mina Awad (Mina.Awad@va.gov). NAICS code 541519, PSC 7A21. An RFQ on SAM.gov is anticipated for June 2026, solicitation 36C10B26Q0396, with response deadline June 9, 2026.
Notice text
The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Orlando Veterans Affairs Healthcare System (OVAHCS) has a requirement for a Healthcare driven digital, cloud‑based employee recognition platform that enables employees, patients, caregivers, and family members to recognize Orlando VA Health Care System (OVAHCS) clinical and non‑clinical staff for exemplary customer care and support.
The platform shall utilize a push/pull technology approach to healthcare employee recognition by facilitating real‑time feedback from patients, peers, caregivers, and family members (pull), and by delivering personalized recognition and actionable data to staff (push).
The platform shall include, at a minimum, the capability to:
- Generate detailed reports measuring patient satisfaction, patient safety, and staff recognition data.
- Capture real‑time, in‑the‑moment patient feedback.
- Provide prioritized, real‑time results and insights.
- Offer marketing and communication tools that support efforts to improve patient experience and employee engagement.
The platform shall be accessible on any Android or Apple device. The system shall support unlimited data pulls by the organization and must accommodate up to 6,648 OVAHCS employees. The Contractor shall provide technical support services sufficient to ensure full and continuous functionality of the platform for all covered users.
RESPONSE SUBMISSION
Responses are limited to 10 pages. Marketing materials will not be reviewed.
Please submit responses via email to:
Allison Fulton, Contract Specialist — Allison.Fulton@va.gov
Mina Awad, Contracting Officer — Mina.Awad@va.gov
Responses are due no later than 2:00 PM EST, April 23, 2026.
Email file size must not exceed 5 MB. Mark submissions as “Proprietary Information” if applicable.
Files
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