Employee Assistance Program (EAP)/WorkLife Services IDIQ

The purpose of this synopsis is to provide notification of the proposed contract action under solicitation number: 75P00121R00087 for the Department of Health and Human Services (HHS), Program Support Center (PSC), Federal Occupational Health (FOH) Employee Assistance Program (EAP)/WorkLife Services.

The purpose of this requirement is to provide a comprehensive, integrated Employee Assistance (EAP) and WorkLife program with services that include in-person, telephonic, videoconference, webinars and on-line consultation and problem solving for a wide range of personal, wellness, and Worklife concerns. Additionally, educational and motivational activities; referral, monitoring, and follow-up services; behavioral health consultation and coaching; crisis intervention; management consultation and support; and union briefing services are also to be provided. These services are currently provided to over 500,000 federal employees.

Services shall be accessible through a single Call Center and shall be available twenty-four (24) hours a day, seven (7) days a week, and three-hundred sixty-five (365) days a year. The program shall include access to a national affiliate counselor network, WorkLife resources and web-bsed resources.

There are emerging needs to this requirement; some already established, others arising, and additional needs are expected to develop in the future. It can be challenging to predict specific emerging needs; therefore, the flexibility and capacity of the Contractor to address these needs is most imperative. This is a dynamic environment encompassing quality of life support systems for civil servants and their dependents. The evolving needs of customer agencies may drive modification of the integrated EAP-Worklife program to satisfy such in a rapidly changing environment.

This requirement is a commercial service and will utilizeFAR Part 12, as supplemented. The anticipated award is a single-award IDIQ contract. The anticipated period of performance is a 12-month base period and four (4) 12-month option periods.