Emergency Mass Notification System

The Defense Health Agency is soliciting quotes for an Emergency Mass Notification System to serve the Naval Health Clinic Hawaii and the Navy Medicine Readiness and Training Command, Pearl Harbor. The procurement seeks a Software-as-a-Service platform capable of supporting 1,000 personnel through multiple communication channels including email, phone, and SMS, with a requirement for 99.99% system uptime. The system must provide comprehensive notification capabilities, 24/7 customer support, web-based interfaces, live operator support, and extensive reporting features as part of the facility's emergency response and recovery operations across five geographically separated clinics. The government will evaluate offers based on technical approach, past performance, and price, with technical and past performance factors being significantly more important than price considerations. Contractors must be registered in the System for Award Management and submit quotes electronically by August 28, 2025, at 10:00 AM Eastern Time.

This opportunity does not utilize any set-aside designation and no incumbent contractors are identified in the solicitation materials. The contract structure includes a base year plus four option years for a total five-year requirement, with the total small business size standard set at $34,000,000 under NAICS code 541519. The system must accommodate exactly 1,000 personnel and maintain the stringent uptime requirement of 99.99% availability. Performance will occur in Hawaii, USA, specifically supporting the Naval Health Clinic Hawaii's emergency management operations. The award will be made to the responsible offeror providing the best overall value to the government based on the established evaluation criteria.