ELP Language Interpretation Service Base Period of Performance: 5/1/2019 - 4/30/2020

The purpose of this amendment to Request for Quote: 36C25719Q0512 is to answer questions submitted by interested parties and to extend the quote submission date.
Revised Updated Quote:
Quotes must be received no later than Wednesday, April 17, 2019, 2:00PM CST. Email your quote to Charles.Brown9@va.gov. The subject line must specify 36C25719Q0512. There will be no automated email notification of receipt of quotes. All quotes received without requested documentation will not be considered.
Questions and Answers:
Q1. El Paso VA Healthcare System (EPVAHCS) has a requirement for over-the-phone translation services. The contractor will provide certified interpreters. Translation services shall be performed over-the-phone. It is not clear that VISN 17 is looking for onsite interpreters or remote over the phone interpreting services. Do the interpreters need to be onsite at the place of performance or can they perform the service remotely through the contractor's telephonic interpreting systems.
A1. The service will be remotely through telephonic interpreting system.
Q2. In regard to the above question the Government estimates the unit price per each " EA" for OVER PHONE INTERVIEW - We encourage the Government to establish the unit price per minute (Min) as this is the standard practice for Over the phone interpreting services in the industry.
A2: Unit price will be changed from Ea to Minutes
Q3. Can the government set this solicitation as a set aside for TOTAL SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS SET-ASIDEÂ
A3: Per Block 10 and Page 58 of the solicitation, this requirement is set aside 100% for SDVOSB contractors.
Q.4. Is there any incumbent for this solicitation?Â
A4: Incumbent vendor is Language Line, Inc..

1.1 Description of Services/Introduction
El Paso VA Healthcare System (EPVAHCS) has a requirement for over-the-phone translation services. The contractor will provide certified interpreters. Translation services shall be performed over-the-phone.
1.2 Background
This contract is to obligate funds for pay-per-use language interpretation services designed to support patient safety and compliance needs in healthcare to improve access to Federally-conducted and Federally-assisted programs.
1.3 Objectives
Highly trained, skilled, and certified interpreters.
Personnel certified and cleared to work with classified and health related information
A multi-year contract/task order
1.4 Scope
The contractor shall provide all management, supervision and personnel required to furnish interpretation services as directed by each task order to perform the work described in this Statement of Work.
The period of performance for the contract will be a base period of one year from the date of award, followed by four (4) one-year option periods. Interpretation services will be on an as needed basis for each individual project required under this contract. Changes in the task order price or time to complete the task orders will be made only due to changes made by the Government in the work to be performed, or by delays caused by the Government..