E-Control Systems Software

The Indian Health Service (IHS) is seeking comprehensive software support and maintenance services for E-Control Systems FusionLive software and IntelliSense systems across three Arizona locations: the Phoenix Area Office, Phoenix Indian Medical Center, and Hopi Health Care Center. The contractor must provide E-Control Systems certified personnel to deliver remote technical support, software upgrades and updates, installation, configuration, calibration, and repair services during normal business hours (8:00 a.m. to 4:30 p.m., Monday through Friday). Key requirements include annual calibration services meeting original equipment manufacturer specifications, compliance with multiple regulatory standards including NFPA, The Joint Commission, AAMI, and HIPAA, and maintaining comprehensive service documentation. Contractors must submit detailed service reports within 7 days of service completion, with emergency maintenance reports due within 10 working days. Interested firms must respond to this sources sought notice by August 22, 2025, providing company information, capability statements, manufacturer documentation, and completed IEE representation forms.

This procurement is designated as a Buy Indian Act set-aside, requiring prioritization of Indian Economic Enterprises (IEE) or Indian Small Business Economic Enterprises (ISBEE) that are at least 51% owned and controlled by Indians with contract earnings benefiting Indian owners. Respondents must be registered in the System of Award Management (SAM) and self-certify their IEE/ISBEE status while identifying the Federally Recognized Indian Tribe or Alaska Native Corporation supporting their enterprise status. The contract falls under NAICS code 541519 (Other Computer Related Services) and PSC 7B22 (IT and Telecom - Compute: Servers). The solicitation requires contractors to provide all necessary supplies, parts, and tools while maintaining service history files to be transferred to the Contracting Officer Representative upon contract completion. No specific contract values, quantities, or performance timelines beyond the maintenance schedule requirements were disclosed in this pre-solicitation notice.