DPO Mail Services, incoming and outgoing

The U.S. Department of State, through the U.S. Consulate General Dubai, requests quotations under RFQ 19TC1227Q0001 for incoming and outgoing Diplomatic Post Office mail services, with quotations due December 17, 2026 at 3:00 PM UAE time. The procurement is unrestricted, with no set-aside.

Place of performance is Dubai, United Arab Emirates. The contractor must transport mail between the consulate and both Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). The RFQ describes a base year plus four one-year option periods, with an estimated period of performance from March 1, 2027 through February 29, 2032, and evaluating options does not obligate the Government to exercise them. Estimated annual volume is 25,000 kg incoming and 3,000 kg outgoing.

The contractor must provide all transportation, labor, materials, equipment, and documentation. Required capabilities include secure mail storage with CCTV monitoring, expediter support for customs and police clearance, all locally required licenses and permits, and minimum insurance of $50,000 covering vehicle, cargo-in-transit, and general liability. Performance standards require 98% of incoming mail delivered within two hours of MOFA approval during mailroom hours, 100% outgoing handover before flight cutoff, 100% barcode accountability, and zero loss or tampering incidents.

A mandatory site survey is held November 24, 2026 at 2:00 PM UAE time at the US Consulate, Bur Dubai. Companies must submit attendee names and Emirates ID copies, limited to two persons per company, to DubaiGSOProcurement@state.gov by November 20, 2026 at 10:00 AM UAE time. Questions are due November 30, 2026 at 3:00 PM UAE time. Proposals must be in English, sent via email, and incomplete proposals will not be accepted.

Pricing is in UAE Dirhams (AED), with 5% VAT shown as a separate line item. Payment is made within 30 days of invoice receipt by electronic funds transfer. Award goes to the responsible contractor offering best value through comparative evaluation of technical and past performance criteria alongside price. The NAICS code is 4921, Couriers and Express Delivery Services, and the PSC is R602.