RFQ 19TC1227Q0001 for Diplomatic Post Office Mail Service (1).pdf

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DPO Mail Services, incoming and outgoing
Solicitation number
19TC1227Q0001
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RFQ 19TC1227Q0001 – Diplomatic Post Office Mail Services

This is a Request for Quotations (RFQ) issued by the U.S. Consulate General Dubai for DPO Mail pickup and delivery services between the consulate and Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). The solicitation is unrestricted and covers a base year plus four one-year option periods, with an estimated contract period from March 1, 2027, through February 29, 2032. Quotations are due by 3:00 PM (UAE time) on December 17, 2026, with a mandatory site survey on November 24, 2026. Award will be made to the responsible contractor offering the best value based on comparative evaluation using technical and past performance criteria alongside price; evaluation of options does not obligate the Government to exercise them.

The contractor must provide all transportation, labor, materials, equipment, and documentation to handle both incoming and outgoing DPO mail, including bags and outside pieces. Key performance requirements include: 98% of incoming mail delivered within two hours of MOFA approval during mailroom hours; 100% outgoing handover before flight cutoff; 100% barcode accountability; zero loss or tampering incidents; and incident reporting within required timeframes. The contractor must maintain minimum insurance of $50,000 (including vehicle, cargo-in-transit, and general liability coverage), obtain all locally required licenses and permits, provide secure mail storage with CCTV monitoring, and supply expediter support for customs and police clearance. Estimated annual volume is 25,000 kg incoming and 3,000 kg outgoing. Pricing is in United Arab Emirates Dirhams (AED) with 5% VAT shown as a separate line item, and payment will be made within 30 days of invoice receipt via electronic funds transfer.

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SBU - CONTRACTING AND ACQUISITIONS

U.S. Consulate General Dubai - UAE

Date: November 13, 2026

Dear Prospective Quoter:

Subject: Request for Quotations number 19TC1227Q0001 for Diplomatic Post Office ( DPO) Mail to and from the Airport.

Enclosed is a Request for Quotations (RFQ) for Diplomatic Post Office ( DPO) Mail to and from the Airport. If you would like to submit a quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.

The U.S. Government intends to award a contract to the responsible company submitting an acceptable offer deemed to be the best value to the Government using the comparative evaluation methodology shown in Section 4 of this RFQ.

We intend to award a contract based on initial quotations, although we may communicate with competitors and request revised quotes if there is a need to do so.

A site survey will be held at US Consulate, Bur Dubai, Dubai at 2:00 pm (UAE time) on 24 November 2026. Interested bidders shall provide following details of their representatives to DubaiGSOProcurement@state.gov by 10:00 AM (UAE time) on 20 November 2026.

• Emirates ID / (Copy)

• Name of the Company

Attendance is limited to only two persons per company

Last date for receipt of the questions is 03:00 PM (UAE time) on 30 November 2026.

Quotations are due at 03:00 PM (UAE time) on 17 December 2026. No quotations will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted.

Your quotation must be submitted electronically to DubaiGSOProcurement@state.gov . It is important to make sure the submission is made in specific size and format; in MS-Word 2007/2010 or MS-Excel 2007/2010 or Adobe Acrobat (pdf) file format. The file size must not exceed 30MB. If the file size should exceed the 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each. Hard copies of quotations and links to quotations are not acceptable and shall not be considered for the evaluation process.

mailto:DubaiGSOProcurement@state.gov mailto:DubaiGSOProcurement@state.gov

For a quotation to be considered, you must also complete and submit the following:

1. SF-1449

2. Section 1, Pricing

3. Additional information as required in Section 3

4. Section 5 – Representations and Certifications

5. Unique Entity Identification Number (UEI) obtained from the System for Award Management (SAM) databased found at SAM.gov - https://www.sam.gov/. A UEI is required even though full SAM registration is not.

Sincerely, Edward Ramsey Contracting Officer https://www.sam.gov/

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ 19TC1227Q0001, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19TC1227Q0001, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Description/Specifications/Performance Work Statement, Government Furnished

Property

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION FACTORS

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Offeror Representations and Certifications

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

REVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR)

SOLICITATION / ORDER FOR COMMERCIAL PRODUCTS AND

COMMERICAL SERVICES

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30.

1. REQUISITION NUMBER

PR16338176

PAGE 4 OF 43 PAGES

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE

AWARD DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER

19TC1227Q0001

6. SOLICITATION ISSUE DATE

November 13, 2026

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Haya Hajeer

b. TELEPHONE NUMBER(No collect calls)

97143094000

8. OFFER DUE DATE/ LOCAL TIME

17 December 2026, 03:00 PM (UAE time)

9. ISSUED BY CODE 19TC12 10. THIS ACQUISITION IS x UNRESTRICTED OR SET ASIDE: % FOR:

AMERICAN CONSULATE GENERAL DUBAI

First Street, Umm Hurrair 1 Box No: 121777, ATTN:

GSO

DUBAI

UNITED ARAB EMIRATES

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB EMERGING SMALL BUSINESS

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

X RFQ IFB RFP

15. DELIVER TO CODE 19TC12 16. ADMINISTERED BY CODE 19TC12

AMERICAN CONSULATE GENERAL DUBAI

First Street, Umm Hurrair 1 Box No: 121777, ATTN: GSO

DUBAI

UNITED ARAB EMIRATES

AMERICAN CONSULATE GENERAL DUBAI

First Street, Umm Hurrair 1 Box No: 121777, ATTN: GSO

UNITED ARAB EMIRATES

17a. CONTRACTOR/ CODE

OFFEROR

FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

AMERICAN CONSULATE GENERAL DUBAI

First Street, Umm Hurrair 1 Box No: 121777, ATTN:

GSO

DUBAI - UNITED ARAB EMIRATES

Send invoices by email to :

USMissionUAEInvoices@state.gov

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE(AED)

24.

AMOUNT(AED)

1 Diplomatic Post Office ( DPO) Mail to and From the Airport IAW the scope of work

Base Year plus four option years

5 % VAT

1 Grand total

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET

FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. ___ __ OFFER DATED ______________

__YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR

CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

Edward Ramsey 31c. DATE SIGNED mailto:USMissionUAEInvoices@state.gov

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Diplomatic Post Office ( DPO) Mail to and From the Airport IAW the scope of work Base Year

Diplomatic Post Office ( DPO) Mail to and From the Airport IAW the scope of work First Year

Diplomatic Post Office ( DPO) Mail to and From the Airport IAW the scope of work Second Year

Diplomatic Post Office ( DPO) Mail to and From the Airport IAW the scope of work Third Year

Diplomatic Post Office ( DPO) Mail to and From the Airport IAW the scope of work Fourth Year

5 % VAT

month

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK

NUMBER

PARTIAL FINAL

COMPLETE PARTIAL

FINAL

38. S/R ACCOUNT NO.

39. S/R VOUCHER NO. 40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19TC1227Q0001

PRICES, BLOCK 23

1. PERFORMANCE WORK STATEMENT

The purpose of this firm fixed price contract is to pick up and deliver DPO mail between the U.S.

Consulate General Dubai (Al Seef St., Umm Hurair First, at the corner of Al Seef Rd. and Sheikh Khalifa bin Zayed Rd., Dubai) and the following airports in accordance with Statement of Work

• Dubai International Airport (DXB)

• Al Maktoum International Airport (DWC)

The contract will be for a one-year period from the date of the contract award, with four (4) one-year options.

The Government will pay the Contractor the fixed price per month for standard services that have been satisfactorily performed.

After contract award and submission of acceptable insurance certificates, the Contracting Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten

(10) days from date of contract award unless the Contractor agrees to an earlier date) on which performance shall start.

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months. The initial period of performance includes any transition period authorized under the contract.

2. PRICING

2.1. VALUE ADDED TAX

VERSION A

VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period. The portions of the solicitation subject to VAT are:

2.2. BASE OPTION YEAR

No. Description Unit Quantity Unit Price per month

Total Price Per year

1 Pick up and deliver DPO mail IAW the Scope of Work

Month 12

2 5% VAT

3 Total price ( in AED ) including VAT

2.3. FIRST OPTION YEAR

Total Price Per year

1 Pick up and deliver DPO mail IAW the Scope of Work

2.4 SECOND OPTION YEAR

Total Price Per year

1 Pick up and deliver DPO mail IAW the Scope of Work

2.5 THIRD OPTION YEAR

Total Price Per year

1 Pick up and deliver DPO mail IAW the Scope of Work

2.6 FOURTH OPTION YEAR

Total Price Per year

1 Pick up and deliver DPO mail IAW the Scope of Work

2.7 GRAND TOTAL

Base Year

First Option Year

Second Option Year

Third Option Year

Fourth Option Year

Grand Total – Base plus All Option Years

CONTINUATION TO SF-1449,

RFQ NUMBER 19TC1227Q0001

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. DESCRIPTION

1.1 Under this contract, the contractor will pick up and deliver DPO (diplomatic pouch) mail between the U.S. Consulate General Dubai (Al Seef St., Umm Hurair First, at the corner of Al Seef Rd. and Sheikh Khalifa bin Zayed Rd., Dubai) and the following airports:

• Dubai International Airport (DXB)

• Al Maktoum International Airport (DWC)

1.2 The contract has a base period of one year and four one-year option periods per the following estimated dates:

Period Dates Base Year March 1, 2027 – February 29, 2028 Option Year 1 March 1, 2028 – February 28, 2029 Option Year 2 March 1, 2029 – February 28, 2030 Option Year 3 March 1, 2030 – February 28, 2031 Option Year 4 March 1, 2031 – February 29, 2032

The Government shall exercise each option period at its sole discretion.

1.3 Working Hours

• Consulate General working hours:

o Monday–Thursday: 07:30–17:00 o Friday: 07:30–11:30

• Mailroom receiving hours:

o Monday–Thursday: 09:00–14:00 o Friday: 08:30–10:00

Neither schedule includes the U.S. and UAE holidays the Consulate General observes.

1.4 The Contracting Officer's Representative (COR) will give the contractor the holiday schedule before each performance period begins.

1.5 Background. Diplomatic Pouch and Mail (DPM) pays to move mail from the U.S. gateway to the airport that serves post. Post pays all costs of moving mail between that airport and post.

These are called "Local Last-Mile Costs." This contract covers those last-mile services.

2. DEFINITIONS

• DPO mail: U.S. Government official mail and Diplomatic Post Office mail addressed to or sent from the Consulate General, including bags and outside pieces.

• Outside piece: Any item not enclosed in a mailbag.

• Working day: Any day the Consulate General is open, as defined in paragraph 1.3.

• Handover: The documented transfer of custody of mail between the contractor and one of the following: the Consulate General, the authorized carrier, or a ground handler.

• MOFA approval: The UAE Ministry of Foreign Affairs' (MOFA) written release of incoming mail, issued as a No Objection Certificate (NOC).

• COR: Contracting Officer’s Representative

3. SCOPE OF WORK

The contractor shall provide all documentation, transportation, labor, materials, equipment, and other support needed to handle incoming and outgoing DPO mail, including bags and outside pieces.

3.1 Incoming Mail

1. Arrival notification: Email the mailroom within 2 hours after the mail arrives at the airport. List each piece by its USPS/Universal Postal Union (UPU) barcode.

2. Collection: Collect the mail at the airport from the authorized carrier, ground handlers, and partners.

3. MOFA approval notice: The mailroom processes the MOFA approval. When the mailroom receives the NOC, it will be sent to contractor.

4. Delivery time: Deliver the mail to the Consulate General mailroom within 2 hours after receiving the MOFA approval notice, during mailroom receiving hours. The mailroom may set a different delivery time by email.

5. Holiday Deliveries: During extended holiday periods, the Consulate General may require mail pickup or delivery on non-working days. The mailroom or COR will notify the contractor by email at least 3 working days in advance.

6. Late approval: If MOFA approval arrives too late for delivery that day, deliver the mail within the first 2 hours of mailroom receiving hours on the next working day. The mailroom may request a different delivery time by email.

7. Handover receipt: At each delivery, get a signed receipt from the mailroom that lists each piece by its USPS/UPU barcode.

8. Records: Record each item delivered by its USPS/UPU barcode. Keep the records for at least 12 months. Provide them by email within 1 working day of a request.

3.2 Outgoing Mail

1. Pickup: Pick up mail from the Consulate General during mail receiving hours mentioned in paragraph 1.3. The mailroom may request a different time by email.

2. Documents: The mailroom will email the contractor the AV7 documents and the flight schedule.

3. Airport delivery: Deliver the mail to the authorized carrier or ground handler at the airport at least 12 hours before the flight time.

4. Handover receipt: Get a signed receipt from the carrier or ground handler that lists each piece by its USPS/UPU barcode.

5. Confirmation: Within 1 hour of each handover, email the mailroom with delivery confirmation with a copy of the signed receipt.

3.3 Mail Storage

1. When needed, store incoming and outgoing mail securely at the contractor's facility during holidays, weekends, and outside Consulate General working hours.

2. Keep the storage area locked, access-controlled, and monitored by CCTV. Log every person who enters and leaves the storage area.

3. Notify the mailroom by email whenever mail stays in storage overnight.

4. The Regional Security Officer (RSO) may inspect the facility before work begins and at any time during the contract.

3.4 Expediter Support

1. Provide expediting support for customs and police clearance with local authorities. This includes preparing and submitting documents and appearing in person when required.

2. Do not pay any duty, tax, or fee on DPO mail without written authorization from the Consulate General.

4. ESTIMATED ANNUAL VOLUME

Direction Estimated Volume Incoming 25,000 kg Outgoing 3000 kg

These volumes are estimates only. They do not guarantee any minimum or maximum quantity.

The contractor shall keep enough vehicles and staff to meet peak demand, including during the Christmas and New Year holiday season.

5. SECURITY REQUIREMENTS

a. Protection of mail. Protect mail from loss, theft, rifling, tampering, weather damage, and unauthorized access. This protection applies from the time the mail arrives at the airport until the contractor hands it to the designated Consulate General representative.

b. Inspection or detention by authorities. If any authority asks to search, open, detain, or inspect mail beyond routine screening, the contractor shall:

1. Not consent on behalf of the U.S. Government.

2. Not release the mail without Consulate General authorization.

3. Call the mailroom on +971 4 309 4170 within 30 minutes.

4. Send written details to DubaiDT-Mailroom@state.gov and the RSO within 24 hours.

c. Personnel and vehicles. Give the COR the following for each driver and mail handler:

1. A copy of the person's Emirates ID

2. Driver's license number (drivers only)

3. Vehicle details: plate number, make, model, and color

Provide this information for at least 10 working days before work begins and before any change takes effect. No person or vehicle may handle DPO mail until the RSO approves them. The U.S.

Government may require the contractor to replace anyone who handles mail for the Consulate General. The contractor shall also provide any other documents and information the COR requests during the contract.

d. Vehicles. Transport mail in designated, enclosed, lockable vehicles that protect it from heat and weather. Make no unrelated stops and carry no other customers' goods.

e. Confidentiality. Do not share information about DPO mail operations, including schedules, volumes, routes, or personnel, with anyone not authorized to receive it.

f. Loss or damage. Report any lost, damaged, or tampered item to the mailroom and the COR within 2 hours of discovery. Send a written incident report within 24 hours.

6. LIABILITY AND INSURANCE

a. The contractor is liable for loss of or damage to mail that its personnel, vehicles, or facilities cause while the mail is in its custody.

mailto:DubaiDT-Mailroom@state.gov

The Contractor, at its own expense, shall provide and maintain during the entire period of performance of this contract, whatever insurance is legally necessary. The Contractor shall carry during the entire period of performance the following minimum insurance:

Minimum Insurance : $50,000

b. For the whole contract period, the contractor shall carry the following insurance

• Vehicle insurance

• Cargo/goods-in-transit insurance

• General liability insurance

The contractor shall give the CO proof of coverage before work begins.

7. PERFORMANCE STANDARDS

Requirement Standard Surveillance Method Incoming delivery 98% delivered within the required time Mailroom receipt log Outgoing handover 100% before flight cutoff Delivery confirmations Barcode accountability 100% of pieces recorded Record review Loss and tampering Zero incidents Incident reports Incident reporting 100% within required times COR review

The COR will monitor performance under the Quality Assurance Surveillance Plan (QASP). If the contractor fails to meet a standard, the Government may use the remedies the contract provides.

8. RESTRICTION ON SUBCONTRACTING

The contractor shall not subcontract any part of handling, transporting, or storing mail without written approval from the CO.

9. CONTRACTOR POINTS OF CONTACT

The contractor shall name a primary and a secondary point of contact (POC) for the contract period and report any change at least 10 working days in advance. At least one POC must be reachable by phone during Consulate General working hours and at any time the contractor has custody of mail.

10. GOVERNMENT POINTS OF CONTACT

Role Contact Mailroom DubaiDT-Mailroom@state.gov

Mailroom Supervisors DubaiDT-Chiefs@state.gov

Telephone +971 4 309 4170 COR Ramesh S. Pradhan, pradhanrs@state.gov, +971 4 309 4039 mailto:DubaiDT-Mailroom@state.gov mailto:DubaiDT-Chiefs@state.gov mailto:pradhanrs@state.gov

Role Contact RSO dubai-rso-dl@state.gov

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work

Paragraphs Performance Threshold

Services.

Performs all DPO mail services set forth in the scope of work.

_3.1_ thru __3.4_

All required services are performed and no more than one

(1) customer complaint is received per month.

1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

2. STANDARD. The performance standard is that the Government receives no more than one

(1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions - Commercial Products and Commercial Services (NOV 2023), if any of the services exceed the standard.

3. PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

mailto:dubai-rso-dl@state.gov https://www.acquisition.gov/far/52.212-4

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

SENSITIVE BUT UNCLASSIFIED

SECTION 2 - CONTRACT CLAUSES

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. In addition, the full text of a clause may be accessed electronically at Revolutionary FAR Overhaul | Acquisition.GOV. The FAR clauses shown herein reflect the current Revolutionary Far Overhaul updates and deviations as shown in the link provided.

If the Federal Acquisition Regulation (FAR) is not available at the location indicated above, use the Department of State Acquisition website at e-CFR to see the links to the FAR. You may also use an Internet “search engine” (for example, Google, Bing or Yahoo) to obtain the latest location of the most current FAR and the Revolutionary FAR Overhaul clauses denoted herein as

“DEVIATIONS”.

X 52.203-6 Restrictions on Subcontractor Sales to the Government (JUN 2020)

52.203-6 Restrictions on Subcontractor Sales to the Government with ALT 1 (NOV 2021)

52.203-13 Contractor Code of Business Ethics and Conduct (NOV 2021)

52.203-17 Contractor Employee Whistleblower Rights (NOV 2023)

52.203-19 Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017)

X 52.204-9 Personal Identity Verification of Contractor Personnel (JAN 2011)

52.204-13 System for Award Management Maintenance with ALT I

52.204-90 Security Prohibitions and Exclusions Representations and Certifications (Deviation JAN 2026)

52.204-91 Contractor Identification (Deviation NOV 2025)

52.209-6 Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (Deviation JAN 2026)

52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters (Deviation JAN 2026)

X 52.209-10 Prohibition on Contracting with Inverted Domestic Corporations (Deviation JAN 2026)

52.212-4 Contract Terms and Conditions—Commercial Products and Commercial Services (Deviation JAN 2026)

X 52.222-50 Combating Trafficking in Persons (Deviation JAN 2026) https://www.acquisition.gov/far-overhaul https://gov.ecfr.io/cgi-bin/text-idx?SID=d9a7851186785ba2b1896db79b1b6b29&mc=true&tpl=/ecfrbrowse/Title48/48tab_02.tpl

X52.222-50 Combating Trafficking in Persons with Alt I (Deviation JAN 2026)

X52.223-9 Estimate of Percentage of Recovered Material Content for EPA–Designated Item

(MAY 2008)

52.223-9 Estimate of Percentage of Recovered Material Content for EPA–Designated Items, With Alternate I (May 2008)

X52.224-3 Privacy Training (JAN 2017)

X52.225-19 Contractor Personnel in a Designated Operational Area or Supporting a Diplomatic or Consular Mission outside the United States (MAY 2020)

52.225-26 Contractors Performing Private Security Functions Outside the United States

(OCT 2016)

X52.226-4 Notice of Disaster or Emergency Area Set-Aside (NOV 2007)

52.226-5 Restrictions on Subcontracting Outside Disaster or Emergency Area

(DEVIATION JAN 2026)

X52.226-8 Encouraging Contractor Policies To Ban Text Messaging While Driving (MAY

2024) X52.229-12 Tax on Certain Foreign Procurements (Deviation AUG 2025)

52.232-29 Terms for Financing of Commercial Products and Commercial Services (NOV 2021)

52.232-30 Installment Payments of Commercial Products and Commercial Services.

(NOV 2021)

52.232-33 Payment by Electronic Funds Transfer-System for Award Management (OCT 2018)

X 52.232-34 Payment by Electronic Funds Transfer-Other than System for Award Management

(JUL 2013)

52.232-36 Payment by Third Party (Deviation Jan 2026)

52.232-40 Providing Accelerated Payments to Small Business Subcontractors (MAR 2023)

52.232-90 Fast Payment Procedure (Deviation FEB 2026)

52.233-3 Protest After Award (Deviation JAN 2026)

52.233-4 Applicable Law for Breach of Contract Claim (Deviation JAN 2026)

52.240-91 Security Prohibitions and Exclusions (Deviation JAN 2026)

52.240-91 Security Prohibitions and Exclusions with ALT 1 (Deviation JAN 2026)

52.240-93 Basic Safeguarding of Covered Contractor Information (Deviation JAN 2026)

52.247-64 Preference for Privately Owned U.S.-Flag Commercial Vessels

52.247-64 Preference for Privately Owned U.S.-Flag Commercial Vessels with ALT 1 (APR 2003)

52.247-64 Preference for Privately Owned U.S.-Flag Commercial Vessels with ALT II (NOV 2021)

ADDENDUM TO CONTRACT CLAUSES

FAR AND DOSAR CLAUSES NOT PRESCRIBED IN PART 12

CLAUSE TITLE AND DATE

52.225-14 INCONSISTENCY BETWEEN ENGLISH VERSION AND TRANSLATION OF

CONTRACT (FEB 2000)

52.228-3 WORKERS’ COMPENSATION INSURANCE (DEFENSE BASE ACT)

(JUL 2014)

52.228-4 WORKER’S COMPENSATION AND WAR-HAZARD INSURANCE

OVERSEAS (APRIL 1984)

52.228-5 INSURANCE - WORK ON A GOVERNMENT INSTALLATION

(JAN 1997)

52.229-6 TAXES - FOREIGN FIXED PRICE CONTRACTS (DEVIATION AUG 2025)

X 52.232-39 UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS (JUN 2013)

52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract as shown in Section 1 – Prices. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within the current performance period of the contract.

(End of clause)

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within the performance period of the contract or within 30 days after funds for the option year become available, whichever is later.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five years.

52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)

Funds are not presently available for performance under this contract beyond September 30 of the current calendar year. The Government's obligation for performance of this contract beyond that date is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise for performance under this contract beyond September 30 of the current calendar year, until funds are made available to the Contracting Officer for performance and until the Contractor receives notice of availability, to be confirmed in writing by the Contracting Officer.

52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (Nov 2020)

(a) The use in this solicitation or contract of any Federal Acquisition Regulation (48 CFR Chapter 1) clause with an authorized deviation is indicated by the addition of "(DEVIATION)" after the date of the clause.

(b) The use in this solicitation or contract of any Department of State Acquisition Regulation (DOSAR) (48 CFR 600 - 699) clause with an authorized deviation is indicated by the addition of "(DEVIATION)" after the name of the regulation.

652.225-71 SECTION 8(A) OF THE EXPORT ADMINISTRATION ACT OF 1979, AS

AMENDED (AUG 1999)

(a) Section 8(a) of the U.S. Export Administration Act of 1979, as amended (50 U.S.C.

2407(a)), prohibits compliance by U.S. persons with any boycott fostered by a foreign country against a country which is friendly to the United States and which is not itself the object of any form of boycott pursuant to United States law or regulation. The Boycott of Israel by Arab League countries is such a boycott, and therefore, the following actions, if taken with intent to comply with, further, or support the Arab League Boycott of Israel, are prohibited activities under the Export Administration Act.

(1) Refusing, or requiring any U.S. person to refuse to do business with or in Israel, with any Israeli business concern, or with any national or resident of Israel, or with any other person, pursuant to an agreement of, or a request from or on behalf of a boycotting country;

(2) Refusing, or requiring any U.S. person to refuse to employ or otherwise discriminating against any person on the basis of race, religion, sex, or national origin of that person or of any owner, officer, director, or employee of such person;

(3) Furnishing information with respect to the race, religion, or national origin of any U.S. person or of any owner, officer, director, or employee of such U.S. person;

(4) Furnishing information about whether any person has, has had, or proposes to have any business relationship (including a relationship by way of sale, purchase, legal or commercial representation, shipping or other transport, insurance, investment, or supply) with or in the State of Israel, with any business concern organized under the laws of the State of Israel, with any Israeli national or resident, or with any person which is known or believed to be restricted from having any business relationship with or in Israel;

(5) Furnishing information about whether any person is a member of, has made contributions to, or is otherwise associated with or involved in the activities of any charitable or fraternal organization which supports the State of Israel; and,

(6) Paying, honoring, confirming, or otherwise implementing a letter of credit which contains any condition or requirement against doing business with the State of Israel.

(b) Under Section 8(a), the following types of activities are not forbidden ``compliance with the boycott,'' and are therefore exempted from Section 8(a)'s prohibitions listed in paragraphs (a)(1)-(6) above:

(1) Complying or agreeing to comply with requirements:

(i) Prohibiting the import of goods or services from Israel or goods produced or services provided by any business concern organized under the laws of Israel or by nationals or residents of Israel; or,

(ii) Prohibiting the shipment of goods to Israel on a carrier of Israel, or by a route other than that prescribed by the boycotting country or the recipient of the shipment;

(2) Complying or agreeing to comply with import and shipping document requirements with respect to the country of origin, the name of the carrier and route of shipment, the name of the supplier of the shipment or the name of the provider of other services, except that no information knowingly furnished or conveyed in response to such requirements may be stated in negative, blacklisting, or similar exclusionary terms, other than with respect to carriers or route of shipments as may be permitted by such regulations in order to comply with precautionary requirements protecting against war risks and confiscation;

(3) Complying or agreeing to comply in the normal course of business with the unilateral and specific selection by a boycotting country, or national or resident thereof, of carriers, insurance, suppliers of services to be performed within the boycotting country or specific goods which, in the normal course of business, are identifiable by source when imported into the boycotting country;

(4) Complying or agreeing to comply with the export requirements of the boycotting country relating to shipments or transshipments of exports to Israel, to any business concern of or organized under the laws of Israel, or to any national or resident of Israel;

(5) Compliance by an individual or agreement by an individual to comply with the immigration or passport requirements of any country with respect to such individual or any member of such individual's family or with requests for information regarding requirements of employment of such individual within the boycotting country; and,

(6) Compliance by a U.S. person resident in a foreign country or agreement by such person to comply with the laws of that country with respect to his or her activities exclusively therein, and such regulations may contain exceptions for such resident complying with the laws or regulations of that foreign country governing imports into such country of trademarked, trade named, or similarly specifically identifiable products, or components of products for his or her own use, including the performance of contractual services within that country, as may be defined by such regulations.

(End of clause)

652.229-70 EXCISE TAX EXEMPTION STATEMENT FOR CONTRACTORS WITHIN

THE UNITED STATES (JUL 1988)

This is to certify that the item(s) covered by this contract is/are for export solely for the use of the U.S. Foreign Service Post identified in the contract schedule.

The Contractor shall use a photocopy of this contract as evidence of intent to export. Final proof of exportation may be obtained from the agent handling the shipment. Such proof shall be accepted in lieu of payment of excise tax.

652.232-70 PAYMENT SCHEDULE AND INVOICE SUBMISSION (FIXED-PRICE)

(AUG 1999)

(a) General. The Government shall pay the Contractor as full compensation for all work required, performed, and accepted under this contract the firm-fixed price stated in this contract.

(b) Invoice Submission: The Contractor shall submit invoices via email to USMissionUAEInvoices@state.gov . To constitute a proper invoice, the invoice shall include all the items required by FAR 32.905(e).

The Contractor shall show Value Added Tax (VAT) as a separate item on invoices submitted for payment. Payment shall be made in local currency by Electronic Funds Transfer ( EFT) within 30 days after receipt of the proper invoice,

(c) Contractor Remittance Address. The Government will make payment to the contractor’s address stated on the cover page of this contract, unless a separate remittance address is shown below:

652.237-72 OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE

(FEB 2015)

(a) The Department of State observes the following days as holidays:

New Year’s Day Birthday of Martin Luther King, Jr.

Washington’s Birthday The Prophet’s Ascension Day Memorial Day Eid Al Fitr Juneteenth Independence Day Arafat (Haj) Day Eid Al Adha Labor Day Islamic New Year Columbus Day Veterans Day The Prophet’s Birthday Thanksgiving Day Martyr’s Day National Day

Any other day designated by Federal law, Executive Order, or Presidential Proclamation.

(b) When New Year’s Day, Independence Day, Veterans Day or Christmas Day falls on a Sunday, the following Monday is observed; if it falls on Saturday the preceding Friday is mailto:USMissionUAEInvoices@state.gov observed. Observance of such days by Government personnel shall not be cause for additional period of performance or entitlement to compensation except as set forth in the contract. If the contractor’s personnel work on a holiday, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, unless authorized pursuant to an overtime clause elsewhere in this contract.

(c) When the Department of State grants administrative leave to its Government employees, assigned contractor personnel in Government facilities shall also be dismissed. However, the contractor agrees to continue to provide sufficient personnel to perform round-the-clock requirements of critical tasks already in operation or scheduled and shall be guided by the instructions issued by the contracting officer or his/her duly authorized representative.

(d) For fixed-price contracts, if services are not required or provided because the building is closed due to inclement weather, unanticipated holidays declared by the President, failure of Congress to appropriate funds, or similar reasons, deductions will be computed as follows:

(1) The deduction rate in dollars per day will be equal to the per month contract price divided by 21 days per month.

(2) The deduction rate in dollars per day will be multiplied by the number of days services are not required or provided.

If services are provided for portions of days, appropriate adjustment will be made by the contracting officer to ensure that the contractor is compensated for services provided.

(e) If administrative leave is granted to contractor personnel as a result of conditions stipulated in any “Excusable Delays” clause of this contract, it will be without loss to the contractor. The cost of salaries and wages to the contractor for the period of any such excused absence shall be a reimbursable item of direct cost hereunder for employees whose regular time is normally charged, and a reimbursable item of indirect cost for employees whose time is normally charged indirectly in accordance with the contractors’ accounting policy.

652.239-801 DISCLOSURE OF AI USE CLAUSE (DEVIATION SEP 2025)

(a) Definitions. As used in this clause- Artificial Intelligence (AI): The term "artificial intelligence" has the meaning provided in Section 238(g) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019.

i. This definition of AI encompasses, but is not limited to, the AI technical subfields of machine learning (including deep learning as well as supervised, unsupervised, and semi-supervised approaches), reinforcement learning, transfer learning, and generative AI.

ii. This definition of AI does not include robotic process automation or other systems whose behavior is defined only by human-defined rules or that learn solely by repeating an observed practice exactly as it was conducted.

iii. For this definition, no system should be considered too simple to qualify as covered AI due to a lack of technical complexity (e.g., the smaller number of parameters in a model, the type of model, or the amount of data used for training purposes).

iv. This definition includes systems that are fully autonomous, partially autonomous, and not autonomous, and it includes systems that operate both with and without human oversight.

(b) Disclosure of AI Use in Contract Performance. When the Contractor or any of its subcontractors, vendors, or agents intends to incorporate AI into the performance of the contract, the Contractor shall provide the following disclosures in its offer:

Disclose the intended use of AI and provide a description of the AI system or capability and its purpose within the contract scope; specify whether the system was developed internally, acquired from a third party, or is publicly/commercially available;

indicate if the AI system will process PII or be used in ways that may affect privacy, civil rights, safety, or public interaction; detail the governance, oversight, and human-in-the-loop mechanisms to be applied; and describe any applicable testing, evaluation, risk management, or bias mitigation measures that have been or will be implemented.

These disclosures must be updated promptly to the Contracting Officer during the period of performance upon any new use of AI or significant material change to the existing AI capability, its functionality, its use case, or its data inputs/outputs during the life of the contract.

The Government reserves the right to review the proposed AI use, request additional safeguards or controls, and/or disallow its use if it is deemed inconsistent with agency policy, legal requirements, or federal AI governance standards.

(End of Clause)

652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

(a) The Contracting Officer may designate in writing one or more Government employees, by name or position title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer’s Representative (COR). Such designation(s) shall specify the scope and limitations of the authority so delegated; provided, that the designee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer and this authority is delegated in the designation.

(b) The COR for this contract is MailRoom Supervisor

652.242-73 AUTHORIZATION AND PERFORMANCE (AUG 1999)

(a) The Contractor warrants the following:

(1) That it has obtained authorization to operate and do business in the country or countries in which this contract will be performed;

(2) That is has obtained all necessary licenses and permits required to perform this contract; and,

(3) That it shall comply fully with all laws, decrees, labor standards, and regulations of said country or countries during the performance of this contract.

(b) If the party actually performing the work will be a subcontractor or joint venture partner, then such subcontractor or joint venture partner agrees to the requirements of paragraph (a) of this clause.

652.243-70 NOTICES (AUG 1999)

Any notice or request relating to this contract given by either party to the other shall be in writing. Said notice or request shall be mailed or delivered by hand to the other party at the address provided in the schedule of the contract. All modifications to the contract must be made in writing by the Contracting Officer.

Department of State Acquisition Manual (DOSAM) Local Clause 652.222-800 - Recruitment of Third Country Nationals for Performance on Department of State Contracts (May 2023)

SECTION 3 - SOLICITATION PROVISIONS

52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

(FEB 1998)

This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es):

Revolutionary FAR Overhaul | Acquisition.GOV

52.203-11 Certification and Disclosure Regarding Payments to Influence Certain Federal Transactions (SEP 2024)

52.203-18 Prohibition on Contracting with Entities that Require Certain Internal

Confidentiality Agreements or Statements -Representation (JAN 2017)

52.204-7 System for Award Management – Registration ALT I

52.204-13 System for Award Management – Maintenance Alternate I

52.209-2 Prohibition on Contracting with Inverted Domestic Corporations—Representation

(APR 2026)

52.209-11 Representation by Corporations Regarding Delinquent Tax Liability or a Felony

Conviction under any Federal Law (APR 2026)

52.209-12 Certification Regarding Tax Matters (OCT 2025)

52.222-56 Certification Regarding Trafficking in Persons Compliance Plan

(Deviation JAN 2026)

52.226-3 Disaster or Emergency Area Representation (NOV 2007)

52.229-11 Tax on Certain Foreign Procurements—Notice and Representation

(Deviation JAN 2026)

52.240-90 Security Prohibitions and Exclusions Representations and Certifications

52.212-1 INSTRUCTIONS TO OFFERORS -- COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (Deviation JAN 2026) IS INCORPORATED BY

REFERENCE (SEE SF-1449, BLOCK 27A)

(a) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. As a minimum, offers shall include—

(1) The solicitation number;

(2) The name, address, telephone number of the Offeror;

(3) The Offeror’s Unique Entity Identifier (UEI) and, if applicable, Electronic Funds Transfer (EFT) indicator;

(4) Information necessary to evaluate the factors contained in the provision at 52.212-2 or as described in the solicitation;

(5) Responses to provisions that require Offeror completion of information, representations, and certifications (other than those collected via the System for Award Management (SAM)); and

(6) A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation and any solicitation amendments.

(b) Period for acceptance of offers. The Offeror agrees to hold the prices in its offer firm for 60 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(c) Late submissions, modifications, revisions, and withdrawals of offers.

(1) Offerors are responsible for submitting offers and any modifications or revisions to the Government office designated in the solicitation by the time specified in the solicitation.

(2) Any offer, modification, or revision received after the time specified for receipt of offers is “late” and will not be considered unless it is received before award is made and the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition. However, a late modification of an otherwise successful offer that makes its terms more favorable to the Government will be considered at any time it is received and may be accepted.

(3) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

(4) Offerors may withdraw their offers by written notice to the Government received at any time before award.

(d) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with Offerors. Therefore, the Offeror’s initial offer should contain the Offeror’s best terms. However, the Government reserves the right to conduct discussions, if necessary. The Government may reject any or all offers if such action is in the public interest, accept other than the lowest offer, and waive informalities and minor irregularities in offers received.

(e) Debriefings. If a post award debriefing is given to requesting Offerors, the Government will disclose the following information, if applicable:

(1) The agency’s evaluation of the significant weak or deficient factors in the debriefed Offeror’s offer.

(2) The overall evaluated cost or price and technical rating of the successful Offeror and the debriefed Offeror and past performance information on the debriefed Offeror.

(3) The overall ranking of all Offerors when any ranking was developed by the agency during source selection.

(4) A summary of the rationale for award.

(5) For acquisitions of commercial products, the make and model of the product to be delivered by the successful Offeror.

(6) Reasonable responses to relevant questions posed by the debriefed Offeror as to whether the agency followed source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities.

(End of provision)

ADDENDUM TO 52.212-1

A. Summary of Instructions. Each offer must consist of the following:

A.1. A completed solicitation, in which the SF-1449 cover page (blocks 12, 17, 19-24, and 30 as appropriate),…

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