DOI Office of Human Capital (OHC) Human Resource (HR) ServiceNow Licenses
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 140D0425Q0806
- Agency
-
Interior Business Center
Office of Policy Management and Budget, Department of the Interior
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- NNG15SC65B-140D0426F0005 Federal contract award
- Awardee
- Countertrade Products, Inc.
- NAICS code
- 541519 Other Computer Related Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Interior's Interior Business Center issued this Limited / Sole Source Justification Notice on October 30, 2025, for ServiceNow licensing to support Human Resource service delivery across the Department of the Interior. The procurement encompasses 16,074 HR licenses for the Bureau of Safety Environmental Enforcement (BSEE) and Fish and Wildlife Service (FWS) to manage recruiting, hiring, and workload management functions for DOI supervisors and managers, with a performance period spanning October 30, 2022, through October 29, 2027. The justification for sole-source procurement emphasizes that switching from ServiceNow would necessitate significant system redesign, reauthorization, potential loss of functionality, extensive testing, and additional training due to extensive customizations and integrations specific to BSEE and FWS operational requirements. The contract was awarded on October 28, 2025, under contract number NNG15SC65B to an unnamed vendor for an undisclosed amount, structured as a six-month base period with a six-month option and to be procured through NASA's Solution for Enterprise-Wide Procurement (SEWP) V Government Wide Acquisition Contract (GWAC) as a small business set-aside. The Department is simultaneously collaborating with GSA and the Department of Government Efficiency to review government-wide platforms and potentially consolidate contracts in the future.
Notice text
DOI OHC is seeking to expand the existing ServiceNow instance operated by the Bureau of Safety Environmental Enforcement (BSEE) and to maintain the Fish and Wildlife Service (FWS) ServiceNow instance for the management of Human Resource (HR) Service Delivery to DOI's supervisors and managers for recruiting and hiring, while also enabling workload management for many other HR services. Awarded contract NNG15SC65B to unknown vendor for unknown amount on 2025-10-28.
Files
| File | Type | Posted |
|---|---|---|
| A15_BN_-_Human_Resources_Workflow_FE_(1)_Redacted_1.pdf |
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