DH01--Vocera Communication Support Services (Brand Name) - Northern Arizona VA Healthcare System (NAVAHCS)

The Department of Veterans Affairs Veterans Integrated Service Network 22 is procuring Vocera Communication System Support Services for the Northern Arizona VA Healthcare System (NAVAHCS). The procurement includes 450 Vocera V5000 badges, 450 device licenses, 1,000 batteries, 75 eight-bay chargers, 36 clips, and comprehensive support services encompassing software updates, technical support, implementation, training, and system optimization. Key requirements mandate that badges operate hands-free with a dedicated panic button, utilize antimicrobial materials, maintain FIPS 140-2 compliance, and ensure compatibility with VA wireless networks. Vendors must be verified in the SBA's Service-Disabled Veteran-Owned Small Business (SDVOSB) database and registered in the System for Award Management (SAM) to be eligible for award. The original RFQ 36C26226Q0219, which was due January 5, 2026, has been cancelled, with a new solicitation expected to be posted on or about January 7, 2026, with responses due by January 12, 2026, at 2:00 PM PST.

This procurement is designated as a total Service-Disabled Veteran-Owned Small Business set-aside with an estimated dollar value of $796,469.16 covering a base period and four option years from February 8, 2026, through February 7, 2031. The Northern Arizona VA Healthcare System is the place of performance, and the facility has made significant prior investments in Vocera equipment over the past five years, necessitating brand-specific support to maintain warranty coverage and operational continuity. The contract will provide 24/7 emergency support services critical for ensuring continuous communication among medical staff for patient care operations. The cancellation of the original solicitation means all previously submitted offers are null and void, with no offers being carried over to the new solicitation. Contracting Officer Helena Roba issued the cancellation effective January 5, 2026.