SSJ Brand Name- Vocera Support Services.pdf

This is a Request for Sole Source Justification form from the Department of Veterans Affairs for a procurement of Vocera Software Licenses, updated supplies, and premium support services. The procurement involves replacing 450 V5000 badges, 450 licenses, 1,000 batteries, 75 chargers, 36 clips, 4 training kits, and product warranties for the Northern Arizona VA Healthcare System. The total estimated dollar value is $796,469.16, covering a base period and four option years from 02/08/2026 to 02/07/2031.

The acquisition is a brand name specific requirement for a Vocera communication platform, which is the only VA FIPS 140-2 compliant system that improves patient care communication workflows. The procurement will be competed as a total Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside. The justification highlights that the Northern Arizona VA Healthcare System has invested significantly in Vocera equipment over the past five years, and any maintenance by an unauthorized vendor would void existing warranties. The procurement includes 24/7 emergency support and is critical for ensuring continuous communication among medical staff for patient care.