DGPAM Internal Operations Support
Closed Pre-Solicitation Posted
- Solicitation number
- 24-015-OITADGPAMInternalOperations
- Agency
-
Internal Revenue Service
Department of the Treasury
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Lanham, Maryland 20706, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Internal Revenue Service (IRS) is seeking qualified small business contractors to provide services to improve the internal operations of the Demand, Governance, Project, and Acquisition Management (DGPAM) division within the IRS Enterprise Services organization. The key objectives are to increase operational efficiency, automate tasks, enhance reporting and analytics, and improve collaborative efforts to deliver high-quality services faster. Contractors will be required to provide technical solutions and develop a robust Program/Project Management Playbook. The contract will focus on areas such as acquisition tracking/reporting, data analytics, and process improvements to strengthen internal processes, reduce processing times, increase transparency, and improve customer experience.
This opportunity is set aside for small businesses. The NAICS code is likely 541512 (Computer Systems Design Services), and the PSC code could be D302 (IT and Telecom - Systems Development). The IRS does not indicate any potential incumbents or current contractors. While the IRS has not provided a specific budget range, the contract will be a hybrid of Firm Fixed Price and Labor Hours pricing terms, with a 9-month base period and two 12-month option periods.
Notice text
In support of the Internal Revenue Service (IRS) Inflation Reduction Act (IRA) Strategic Operating Plan, Information Technology (IT) organizations are committed to increasing the efficiency and availability of IT services. Enterprise Services (ES) is an IT organization responsible for strengthening technology infrastructure across the IRS enterprise. The ES team accomplishes this by defining the current and target Enterprise Architecture and developing a transition strategy to move the agency towards the target environment. Demand, Governance, Project, and Acquisition Management (DGPAM) is a Division of ES that services internal customers (i.e., other ES Divisions and ES Front Office) and external customers (i.e., organizations outside of ES). Contractor services are needed to improve DGPAM internal operations. The goal of this effort is to further define/refine and streamline processes and workflows, resolve operational bottlenecks, and improve customer service. The objective of this PWS is to obtain qualified, experienced resources to a) improve and increase efficiencies within DGPAM operations, b) automate tasks and solutions, c) provide informative views/reports, and d) improve collaborative efforts, resulting in the delivery of high-quality services faster. The outcomes will strengthen core internal processes, reduce processing times, increase transparency, enhance organizational alignment, and improve the customer experience. DGPAM requires technical solutions and a robust Program/Project Management Playbook to improve internal operations and effectively meet DGPAM’s demands in a cost-effective manner. Required areas of improvement include ES acquisition tracking/reporting, and related tasks to deliver quality DGPAM services. DGPAM also requires improvements resulting in the capability to analyze the status and health of IRS IT investments for decision-making.
Files
| File | Type | Posted |
|---|---|---|
| 4-DRAFT PWS-DGPAM Internal Ops Support_03112024 (Draft).pdf | ||
| RFI DGPAM Internal Operations Support.pdf |
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