RFI DGPAM Internal Operations Support.pdf

NOTICE OF SOURCES SOUGHT/REQUEST FOR INFORMATION (RFI)

- TO ALL INTERESTED PARTIES -

1. SOURCES SOUGHT/RFI:

THIS REQUEST FOR INFORMATION (RFI) IS RELEASED PURSUANT TO FEDERAL ACQUISITION

REGULATION (FAR) PART 10, MARKET RESEARCH.

This RFI/Sources Sought is issued solely for information and planning purposes only and shall not be construed as either a solicitation or the obligation on the part of Government. This is NOT a solicitation for proposals, proposal abstracts or quotations. This notice is for market research purposes only.

No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests. This notice is published to gain knowledge of potential vendors capable of providing services for the draft DGPAM Internal Operations Support.

Vendors with the skill and capability necessary to perform the various requirements described in the attached draft PWS are invited to provide an RFI response per the requirements listed below. The IRS also seeks suggestions and feedback from industry to improve or clarify the attached draft PWS, optimize the acquisition processes, and execute an acquisition that most effectively meets the stated goals.

Vendors will NOT be notified of the results of the analysis. All data received in response to this Sources Sought synopsis that is marked or designated as corporate or proprietary information will be fully protected from release outside the Government. The Government shall not be liable for or suffer any consequential damages for any proprietary information not properly identified. Proprietary information will be safeguarded in accordance with all applicable Government regulations. All documentation shall become the property of the Government and will not be returned.

2. OBJECTIVES:

Technical Capabilities

● The IRS seeks to identify potential vendors with the skills and capabilities necessary to perform the requirements outlined in the attached draft PWS. The IRS is looking to identify:

○ Small businesses that can perform the requirements outlined in the draft PWS.

○ Large business that are capable of performing the requirements outlined in the draft PWS, and are able to incorporate a small business participation plan to subcontract a minimum percentage as required by the IRS (e.g. 25%, 35%, etc).

Feedback from Industry

• The IRS seeks feedback from industry and government partners on the substance of the draft PWS.

This feedback should include:

o Feedback on how the draft PWS is structured.

o Feedback if additional documentation/attachments are required.

o Feedback regarding the level of detail provided by the government in defining its requirements in the draft PWS.

o Feedback regarding the selected contract type. Vendors are also encouraged to propose or recommend other contract types based on prior experience working on requirements of similar size, scope, and complexity.

o Feedback (based on a vendor’s prior experience working on requirements of similar size, scope, and complexity) regarding any potential benefits or risks involved in awarding this as a single order.

o Feedback regarding any foreseeable technical risks involved with the work outlined in the draft

PWS.

o Feedback on minimum vendor qualifications/suggested qualifications needed to successfully perform the work as described in the draft PWS.

o Any other comments or feedback vendors deem appropriate.

3. BACKGROUND:

In support of the Internal Revenue Service (IRS) Inflation Reduction Act (IRA) Strategic Operating Plan, Information Technology (IT) organizations are committed to increasing the efficiency and availability of IT services. Enterprise Services (ES) is an IT organization responsible for strengthening technology infrastructure across the IRS enterprise. The ES team accomplishes this by defining the current and target Enterprise Architecture and developing a transition strategy to move the agency towards the target environment.

Demand, Governance, Project, and Acquisition Management (DGPAM) is a Division of ES that services internal customers (i.e., other ES Divisions and ES Front Office) and external customers (i.e., organizations outside of ES). Contractor services are needed to improve DGPAM internal operations. The goal of this effort is to further define/refine and streamline processes and workflows, resolve operational bottlenecks, and improve customer service.

The objective of this PWS is to obtain qualified, experienced resources to a) improve and increase efficiencies within DGPAM operations, b) automate tasks and solutions, c) provide informative views/reports, and d) improve collaborative efforts, resulting in the delivery of high-quality services faster. The outcomes will strengthen core internal processes, reduce processing times, increase transparency, enhance organizational alignment, and improve the customer experience.

DGPAM requires technical solutions and a robust Program/Project Management Playbook to improve internal operations and effectively meet DGPAM’s demands in a cost-effective manner. Required areas of improvement include ES acquisition tracking/reporting, and related tasks to deliver quality DGPAM services. DGPAM also requires improvements resulting in the capability to analyze the status and health of IRS IT investments for decision-making.

4. SUBMISSION INFORMATION:

See attached for the draft requirements for DGPAM Internal Operations Support. The IRS is requesting submission of Technical Capabilities addressing the following questions. Responses may not exceed 20 pages, excluding any cover page. Each response shall address each of the following sections A-C:

A. General Info:

1. Company Name;

2. Company Address;

3. Company Point of Contact, Phone and Email address;

4. Current Contract Number and Task Area(s) appropriate for this notice; including the Unique Entity

Identifier (UEI) Number and list related North American Industry Classification System (NAICS) Code that you offer as it relates to this project.

5. Size (Small, Large) and Type of Company (i.e., small business, 8(a), woman owned, veteran owned, etc.)

6. Best In Class (BIC) contract vehicles your company is a contract holder on (if applicable). Provide associated contract number(s).

B. Technical Info:

Technical Question(s) - Yes/No You can further explain your response in the Capabilities Statement below.

Yes No

1. Does your company have experience developing requirements and design documentation?

No

2. Does your company have experience developing dashboards, reports, and other visualization solutions using Tableau?

3. Does your company have experience developing and implementing Program Management best practices?

4. Does your company have experience developing and implementing Project Management best practices?

5. Does your company have experience creating processes, procedures, and workflows in support of IT operations?

6. Do you provide configuration, customization, and enhancement services for MS SharePoint Online (M365)?

7. Does your company have experience developing solutions using Power Platform (Power Apps, Power BI, Power Automate)?

8. Do you provide configuration, customization, and enhancement services for Power Platform (Power Apps, Power BI, Power Automate)?

Yes No

1. Does your company have experience developing requirements and design documentation?

1. Does your company have experience developing requirements and design documentation?

9. Does your company have experience using an Agile methodology in application development?

10. Does your company have the required applicable certifications, skillsets, and talent for Microsoft Products (Teams, SharePoint Online)?

11. Does your company have the required applicable certifications, skillsets, and talent for Power Apps, Power BI, and Power Automate?

12. Does your company have the capability to perform all required services in the draft

PWS?

13. Does your company have similar or previous experience with the type of work outlined in the draft PWS?

14. Can your company meet all of the performance objectives outlined in the PWS?

15. What labor categories are applicable to address all the requirements in the draft

16. Do you currently have all the labor categories that would satisfy all requirements on your price list?

17. Does your company have the capability to provide personnel with the requisite security clearances?

Technical Question - Multiple Choice

In your estimation how much of this potential requirement would your company need to subcontract to other companies?

None Less than 15 Percent Between 15 and 30 Percent Between 30 and 50 Percent More than 50 Percent

How much lead time will your company need from notification of award to start if work?

1 Week 2 weeks 3 weeks Up to a month > 30 days

How long would it take for your company on average to identify and resource allocate personnel for these requirements?

2 weeks 3 weeks

4 weeks 31 days or more

Technical Question - Short Answer Limited to 300 characters - if more space is needed, please include with your Capabilities Statement.

Please describe how your previous work performed aligns with the type of work outlined in the draft

Limited to 300 characters - if more space is needed, please include with your Capabilities Statement.

Please explain your ability to provide seamless support services as identified in the draft PWS?

Limited to 300 characters - if more space is needed, please include with your Capabilities Statement.

Does the draft PWS contain information that would enable you to adequately respond to a RFP? If no, what information is needed?

Based on the provided information, would your company submit a quote if this requirement was issued under your GSA Contract?

*If you select "No", be sure to submit any questions or provide any comments to assist the requesting agency in the "Optional Feedback" section below.

*No

Do you provide this service or product commercially? (optional)

In accordance with FAR Part 12: Subpart 12.1 - Acquisition of Commercial Products and Commercial Services, this question is to support DoD with commercial items and commercial determination.

If you select "Other" for any of the questions below, please provide an explanation in the "Optional Feedback" section following.

Please identify all GSA contracts that your company holds and are applicable to this requirement. (Select all that apply)

8A STARS 3

Other

Based only on the GSA contracts your company holds, which SIN(s), Pool(s), or Constellation(s) would you recommend are applicable for this requirement? (Select all that apply)

STARS3

Please select the NAICS code(s) you determine are appropriate for this requirement.

(Select all that apply)

541512

C. PWS Feedback:

Provide any PWS feedback/suggestions as described above in Section 4.0 Description of Tasks.

5. RFI QUESTIONS/DUE DATE:

Questions in response to this Sources Sought/RFI Notice shall be submitted electronically on or before May 2, 2024, 10:00 AM Eastern Standard Time (EST). The Government reserves the right to respond to some, all or none of the questions submitted.

Vendors that meet the requirements described in this RFI and draft PWS are invited to submit their responses. The deadline for responses to this RFI is 10:00 AM EST, May 2, 2024, Responses shall be sent via email to both the primary point of contact, Tametha.C.Morrow@irs.gov and a copy to freda.w.bredy@irs.gov.

Responses shall not exceed 20 pages and shall not contain any brochures, advertising or any other type of generic, extraneous, graphic literature or documents that have not been requested and are not relevant or essential in demonstrating the company’s ability to provide the required services. Vendors may provide links to relevant websites, as appropriate.

Vendors shall reference “RFI Response - 24-015-OITA / DGPAM Internal Operations Support” in the subject line of their response email as well as in the subject line of any other e-mail correspondence referencing this notice.

The IRS does not anticipate conducting one-on-one meetings with interested vendors.

** THE GOVERNMENT WILL NOT RESPOND TO PHONE CALLS REGARDING THIS

NOTICE **

Thank you for your interest.

Primary Point of Contact:

Tametha C. Morrow, Business Operations Specialist Tametha.C.Morrow@irs.gov

Secondary/Copy Point of Contact:

Freda Bredy, Information Technology Project Manager freda.w.bredy@irs.gov

Draft PWS attached.