DG01-- 691-normal-Ephesoft Transact Software (VA-26-00049019) (VA-26-00064776)

The Department of Veterans Affairs Technology Acquisition Center Austin intends to procure Ephesoft Transact Software and related services under a Service-Disabled Veteran-Owned Small Business set-aside, with a pre-solicitation response due June 17, 2026.

The VA seeks to implement and maintain a Robotic Process Automation solution at the Greater Los Angeles Health Care System's Care in the Community program. The Ephesoft Advanced Capture Software will automate processing of incoming medical patient record faxes through optical character recognition, classify documents, extract metadata, and integrate with Nintex Workflow automation to streamline community care tasks. The contractor must be a Certified Partner for Ephesoft with license access and activation capability.

Required services include implementation, configuration, training for VA personnel, delivery of Visio workflow diagrams for current and future processes, and ongoing technical support maintaining 24/7 operational capability. The contractor shall provide weekly progress reports detailing completed work, problems encountered, and itemized processed file lists by category. All software and hardware must comply with VA Technical Reference Model standards, VA security standards including FICAM and PIV card authentication, and encryption requirements (FIPS 140-2 or successor). Work is performed remotely via PIV card access during normal business hours (7:30 a.m. to 4:00 p.m., Monday through Friday, excluding federal holidays). The contractor provides all software licenses and maintenance throughout the contract term.

The contract structure includes a 12-month base year with four optional 12-month renewal periods, contingent on funding availability. The procurement is coded to NAICS 541519 (Other Computer Related Services) and PSC DG01 (IT and Telecom – Network Support Services, Labor).