DE01--EnCaption 4 Closed Captioning SLA (VA-26-00048911) Avery/Morgan

The Department of Veterans Affairs Technology Acquisition Center seeks 24/7 telephone and email support for EnCaption 4 closed captioning automatic speech recognition appliances, with proposals due June 1, 2026. This is an unrestricted acquisition valued at $34 million.

Place of performance is ILEAD Jefferson Barracks VAMC, Building 56, St. Louis, Missouri, with support delivered remotely by US-based support engineers. The contract covers one ASR appliance (Chassis SN: 2347586-429700) and includes software upgrades at no additional cost, typically 3–4 updates annually. The period of performance runs one year from August 26, 2026, with four one-year option periods extending through August 25, 2031. The NAICS code is 541519, Other Computer Related Services; PSC is DE01.

The Government will award on a Lowest Price Technically Acceptable (LPTA) basis, evaluating technical merit and price. Offerors must provide authorization documentation confirming they are authorized distributors or resellers of EnCaption 4. Technical quotations are limited to 10 single-sided pages in 12-point font. Invoices will be submitted electronically and paid annually in arrears. The award vehicle is a Firm Fixed-Price contract with standard FAR provisions and VA-specific clauses addressing security prohibitions, small business representations, and electronic payment. All contractor employees who create, work with, or handle federal records must comply with the Federal Records Act, NARA regulations, Privacy Act, and Freedom of Information Act requirements, and must complete required records management training. Submit quotations to Contract Specialist Rachael Avery (Rachael.Avery@va.gov) and Contracting Officer Kymberly Morgan (Kymberly.Morgan@va.gov).