Data bridge software maintenance

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 7 is issuing a sources sought notice for Data Bridge Software Maintenance services with a response deadline of June 19, 2026 at 11:00 AM Eastern Time. This is a market research inquiry; no contract will be awarded from this notice.

The VA seeks qualified vendors to provide software maintenance, bug fixes, upgrades, customer support, and troubleshooting for the Clinical Information Systems Databridge Suite Hospital License software used across seven VISN 7 Veterans Affairs Medical Centers located in Georgia, Alabama, and South Carolina. The anticipated contract structure is firm-fixed-price with a base year plus four one-year option periods, performance beginning October 1, 2026 and extending through September 30, 2031, with a potential six-month extension through March 31, 2032. NAICS code 541519 applies; the SBA small business size standard is 1,000 employees.

Vendor performance must meet strict technical and security standards. The vendor must provide 24/7/365 technical support with callback or remote login response within one hour for urgent issues and two hours for high-priority requests, achieve 99% system availability, deliver software updates and upgrades within 60 days of vendor release, and maintain proactive health and application monitoring with 95% uptime. The vendor must comply with FISMA, HIPAA, and NIST standards, implement FIPS 140-2 validated encryption as a minimum, conduct annual security assessments and Privacy Impact Assessments, and accept liability for data breaches with liquidated damages of $37.50 per affected individual for credit protection services.

Responses must include company information, SAM.GOV Unique Entity ID, business size classification, small business designation if applicable, capability statement, and relevant experience narrative. Submit responses to Stephane.Hogu-Fanfan@va.gov.