DA10--Telephonic & Remote Software Support Services | POP: 04/01/2025 - 03/31/2030 Base Plus Four Option Years | Questions Asked and Answered

The Department of Veterans Affairs Network Contracting Office (NCO 19) is seeking telephonic and remote software support services for the C-Cure 9000 Series S PACS security system at the George E. Wahlen Medical Center in Salt Lake City, Utah. The solicitation requires a contractor to provide comprehensive 24/7 technical support with a 2-hour response time, including software releases/upgrades, setup assistance, remote connection support, and troubleshooting for certified third-party products. Interested vendors must submit their quotes by March 14, 2025, at 3:30 PM CST to thomas.parsons2@va.gov, with an optional site visit scheduled for March 10, 2025, at 8:00 AM MST. The evaluation criteria will focus on the lowest-priced, technically acceptable offer, with vendors required to meet specific technical support and responsiveness standards. Questions from potential bidders were due by March 10, 2025, at 8:00 AM CST, with official responses posted by March 12, 2025, at 3:30 PM CST.

The contract is designated as a total small business set-aside under NAICS code 513210, with a $47 million size standard. The current incumbent is Aspen Communications, LLC, whose contract (36C25919P1014) expires on February 29, 2025. The new contract will have a performance period spanning five years, including a base year from April 1, 2025, to March 31, 2026, and four subsequent one-year option periods extending through March 31, 2030. The place of performance is specified as 500 Foothill Dr, Salt Lake City, UT 84148, with the procurement falling under Product Service Code DA10 for IT and telecom business application software services. While specific award values are not explicitly detailed, the solicitation suggests a comprehensive, long-term support contract for critical medical center software infrastructure.