DA10--subscription service wireless feedbacknow cleanliness

The Department of Veterans Affairs, Veterans Integrated Service Network 22, is soliciting quotes for a subscription-based FeedbackNow restroom feedback monitoring and cleanliness management service for the VA San Diego Healthcare System. This commercial services acquisition is being conducted under FAR Parts 12 and 13 using Simplified Acquisition Procedures and is classified under NAICS code 541519 (Other Computer Related Services) with Product Service Code DA10 (IT and Telecom Business Application Software as a Service). The contractor must provide all necessary software, system hosting, communications services, data processing, reporting capability, and technical support to operate the feedback monitoring system, which currently serves approximately 58 restroom feedback terminals throughout the facility. Key requirements include real-time feedback collection with timestamp and location recording, automated alert notifications via email, SMS, mobile app, or web dashboard, real-time dashboard reporting with exportable data in Excel/PDF/CSV formats, secure web-based administrative access with multiple user accounts, and technical support available Monday through Friday from 8:00 AM to 5:00 PM Eastern Time. Evaluation will be based on the Lowest Price Technically Acceptable (LPTA) criterion, with award made to the responsible quoter whose quote represents the lowest price while meeting all technical requirements. Quotes must be submitted via email to jose.espinoza3@va.gov no later than April 2, 2026, at 11:00 AM Pacific Time and must include pricing, technical capability documentation, and confirmation of active System for Award Management (SAM.gov) registration.

This solicitation has no set-aside designations and is being conducted as Full and Open Competition. The anticipated contract value and potential incumbent information are not disclosed in the notice. The performance period consists of one base year from April 15, 2026, through April 14, 2027, plus four optional one-year renewal periods, providing a potential total contract duration of five years. The place of performance is the VA San Diego Healthcare System located at 3350 La Jolla Village Drive, San Diego, California 92161. Award will be made as a Firm-Fixed-Price purchase order to a single vendor, and the contractor must comply with all applicable federal contract clauses, including limitations on subcontracting at 50 percent for services and electronic funds transfer payment requirements.