DA10--Learning Management System Cloud Subscription and Support Service

Questions Regarding Solicitation #36C26126Q0210 Learning Management System

LMS Functionality: Is full LMS functionality (e.g., SCORM/AICC hosting, competency validation workflows, supervisor sign-offs) required natively, or is integration a bundled LMS partner acceptable?

Security & Compliance Documentation: Are items such as FedRAMP authorization required at proposal submission

Records Management & Data Rights: Does VA require a contract addendum granting unlimited rights and export/return capabilities for all user/completion data, or are standard SaaS terms for data export and retention aligned to NARA schedules sufficient?

Healthcare Competency Mapping & Policy Linkage: Is it sufficient to provide evidence of accredited content and a process for mapping to standards, or is direct integration with hospital policies required?

How many users do you anticipate to have access to the system?

Will you or a 3rd party be providing the content for the LMS to be uploaded delivered and tracked?

Will users access the site through self-registration, administrator enrollment or automated data feeds?

Are you interested in advanced features like microsite creation, knowledge center repository, video delivery, test-out features for learners and progressive training assignments?

We are starting to review your Security requirements with our security team, will FEDRAMP be mandatory for the successful bidder? I don t' see it appear in the RFQ document - so assuming not at this stage.

Can you provide an estimated user count for the initial contract year? Are all users using the LMS internal healthcare users? Regarding their usage; will they be using it through the year continuously or just for shorter periods of time (ie a month).

Are you expecting healthcare learning content to be provided with the solution? If so, can you provide a bit more detail on your content requirements and courses you would like? Will all learners require access to content.

Are you requiring a course authoring tool?

Are you looking business analytics capabilities?

Are you looking for learner engagement and gamification capabilities?

Is there any integrations you are requiring? Ie HRIS?

How many users (learners, eLearning staff, etc.) will use the learning management system (LMS) annually?

Does VASHNS currently have an LMS which is or may be replaced by the LMS selected under this contract? If so, which LMS is used today?

As this requirement is for a Federal organization, does the solution have to be FedRAMP Moderate authorized?

Does VASNHS require the contractor to provide off-the-shelf learning content (e.g., nursing education course)?

In addition to the services required to implement the LMS and provide VASNHS LMS related training, is the contractor required to provide any additional services?

Would you please provide clarification for this requirement? -- Paragraph C. Scope of Work: The contractor shall provide direct care staff to complete education and competency to comply with regulatory requirements and Joint Commission Standards, delivered virtually. Additionally, the contractor provides a resource to organizations that will enhance the orientation process with evidence-based resources and guidance for clinical practice from accredited sources and nursing organizations.

It is common for LMS solicitations to have detailed specifications for the required features and functionality of the LMS. Other than a cloud based LMS which is available 24x7, does VASHNS have specific LMS feature and functionality requirements?

Table B.2 Price/Cost Schedule identifies Content Migration as a requirement. What content needs to be migrated and from which VASNHS system (please specify the system vendor)?

What is the format for existing (and required) VASNHS courses (e.g., SCORM, etc.)?

Under 3. Deliverables, 3.1.1.4 requires Support and Compliance Deliverables. Would VASNHS please provide details for these deliverables?

Does VASNHS have an estimated award date for this solicitation?

Does VASNHS have an estimated budget for this solution? (Answer from me: The VA does not typically disclose budget information for solicitations to ensure a fair and competitive bidding process. We encourage all potential vendors to carefully review the solicitation document, including the scope of work and evaluation criteria, to formulate their best possible proposal.)

Does VASNHS have a required go-live date for the LMS (more specific than 15 weeks after contract award)?

How many VASNHS staff will require LMS training?

What is the number of Administrator Accounts anticipated for system management?

What are the storage requirements, including:

-Expected volume of hosted content

-Anticipated storage growth over the contract period

What are required system integrations, if any (e.g., HR systems, single sign-on, VA-specific platforms, etc.)?

What is the Size and Quantity of Existing Training Content (e.g., number of courses/modules to be uploaded, SCORM packages, file types)?

What training modalities are currently used and what modalities are expected in the new system (e.g., instructor-led, e-Learning, certifications, assessments, etc.)?

Does VASNHS already have access/subscriptions to external training, or is this procurement for both the LMS and content?

33. Can VASNHS confirm the estimated number of total users and concurrent users required for the LMS subscription?

34. Please define the scope of "Basic Support" (Line Item 0003) and how it differs from support included in the Cloud Subscription (Line Item 0002).

35. The PWS references "Content Migration" in the deliverables. Does VASNHS have existing LMS content requiring migration? If so, please provide the approximate volume and format.

36. Does the LMS solution require FedRAMP authorization? If so, at what impact level (Low, Moderate, High)?

37. Please provide more clarity regarding specifically what the government is seeking under section I.C. of the Scope of Work: The contractor shall provide direct care staff to complete education and competency to comply with regulatory requirements and Joint Commission Standards, delivered virtually.

38. Can you provide more information and details on this portion of the Scope of Work in I.C: Additionally, the contractor provides a resource to organizations that will enhance the orientation process with evidence-based resources and guidance for clinical practice from accredited sources and nursing organizations. This service will link best practice guidance with specific hospital policies.

39. In Section B.2, can you provide more insight into line 0003: Learning Management System- Basic Support in accordance with the Performance Work Statement. How do you define basic support? Is the government anticipating the Contractor will be managing the LMS on its behalf over the entire contract period?

40. Are there any specific technical requirements for the chosen LMS?

41. What assumptions are you currently making regarding implementation timeline and required integrations? This will help us scope the professional services component accurately given the short time period.

42. Could you please provide the number of VA staff who will need licenses/training?

Answers to Questions:

1a. Integrated LMS partner bundle is acceptable. The LMS must have SCORM capability.

1b. Yes, FedRAMP is required.

1c. No, an addendum is not necessary.

1d. No, it is not necessary.

2. Per the request: ~180 seats

3. No.

4. Administrator will enroll and manage user seats.

5. No.

6. FEDRAMP is required.

7. Per the request: ~180 seats/year

8. No, content will be created/uploaded and managed locally.

9. No.

10. No.

11. Learner engagement/use is wanted. Gamification is not necessary.

12. No.

13. Per the request: ~180 seats.

14. No.

15. Yes.

16. No.

17. LMS technical difficulty support.

18. The contractor needs to provide training to local administrators/faculty on the use of the LMS. And provide technical support if issues with the LMS arise.

19. It must be customizable allow for the creation of modules, content, tests, asynchronous content delivery outside of the VASHNS firewall, content and file storage.

20. Currently no content needs migration, however, as the LMS is used, classes should be able to be copied or moved forward to a new time period.

21. SCORM.

22. A comprehensive LMS that can be used locally by educators to deliver content and track learner tests and progress asynchronously.

23. January 1, 2026

24. No, a limited amount was approved for the LMS.

25. The LMS must be operational in January to facilitate content upload.

26. ~180 user seats.

27. 5 administrators

28. Expected volume of hosted content: 500 GB initially, Anticipated storage growth over the contract period: 1 TB over a year.

29. None.

30. Greater than 20 courses that have a mixture of pdfs, word documents, and video files. Size unknown.

31. Instructor-led, e-learning, assessments, discussion boards, journals)

32. No.

33. ~ 180 user seats

34. Basic support will include LMS installment and administrator training; Cloud subscription would include ongoing subscription management and technical support for LMS related technical issues.

35. No current LMS.

36. YES. I don t know what level.

37. The contractor needs to provide training to local administrators/faculty on the use of the LMS. And provide technical support if issues with the LMS arise.

38. I do not know where this text originated from. Perhaps it means to training the administrators on the use of the LMS.

39. Basic support will include LMS installment and administrator training; Cloud subscription would include ongoing subscription management and technical support for LMS related technical issues.

40. A comprehensive LMS that can be used locally by educators to deliver content and track learner tests and progress asynchronously. It must be customizable to allow for the creation of modules, content, tests, asynchronous content delivery outside of the VASHNS firewall, content and file storage.

41. It needs to be operational in January 2026.

42. 5

The Southern Nevada VA Medical Center s facility, located at 6900 Pesos Rd., N Las Vegas, NV 89086 issued RFQ 36C26126Q0210 to provide the Learning Management System with cloud subscription and support service for a base plus four (4) year period. This firm-fixed price solicitation is issued with the corresponding NAICS Code is 541519 other computer related services, Size Standard: $34.0M.