DA10--Brand Name Pega Platform as a Service (PaaS) and Software as a Service (SaaS) (VA-25-00073498)

The Department of Veterans Affairs Technology Acquisition Center is seeking to procure brand name Pega Platform as a Service (PaaS) and Software as a Service (SaaS) for its Office of Information and Technology's Digital Transformation Center. The procurement focuses on cloud service subscriptions for the Pega Cloud for Government Platform, supporting multiple VA modernization efforts including healthcare management, claims processing, and business transaction automation. Potential vendors are required to submit detailed responses addressing technical specifications such as server compatibility, migration efforts, and FedRAMP compliance by June 2, 2025, at 10:00 AM EST through the SAM.gov RFI system. The VA is particularly interested in responses from Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and Veteran-Owned Small Businesses (VOSB), using NAICS Code 518210, though alternative classification codes may be considered. Evaluation will likely focus on vendors' ability to meet technical requirements, provide comprehensive platform capabilities, and demonstrate compatibility with existing VA infrastructure.

The procurement does not currently have a specific set-aside designation, and no incumbent contractors are explicitly named in the documents. The contract includes a 12-month base period with 20 optional tasks and an additional 12-month option period, also with 20 optional tasks. Key product requirements include a Pega Foundation for Healthcare Bundle with 50 FTE licenses and a Standard Sandbox environment, with potential expansion options for user licenses, storage capacity, and specialized services like VoiceAI, GenAI, and Process AI functionalities. The contract will be awarded on a firm fixed price basis, with all services to be performed remotely, and the Pega PaaS/SaaS platform must maintain a 99.95% uptime service level agreement while adhering to FedRAMP security compliance requirements. While specific award values are not detailed, the comprehensive nature of the procurement suggests a significant potential contract value for the selected vendor.