DA10--ACRE/Feenics Gov Cloud Annual Software Support POP 8/15/2026-8/14/2027

The Department of Veterans Affairs Veterans Integrated Service Network 19 issued a presolicitation special notice for a noncompetitive sole-source contract to Facility Improvement Corporation (FICO) for annual software and hardware maintenance and support of the Feenics Keep V3 AWS Enterprise GOV Cloud platform, a proprietary physical access control system, with responses due by June 19, 2026, at 10:00 AM Mountain Time.

The VA Network Contracting Office justifies the sole-source award under 41 USC 3304(a)(1), citing that ACRE Security has designated FICO as Montana's exclusive authorized service provider for this proprietary, highly specialized system that only certified Feenics partners can service. The contract covers the Montana Veterans Affairs Health Care Center and five community-based outpatient clinics in Billings, Bozeman, Butte, Great Falls, and Hamilton, Montana, for the performance period August 15, 2026, through August 14, 2027.

Required services include annual software license updates, on-site and remote programming support, quarterly inspections, preventative maintenance by certified technicians, system monitoring, call-in support, extended warranty coverage, monthly alarm monitoring, onsite training, and quarterly testing. The contractor must respond to service calls at Fort Harrison, Montana, within 2.5 hours and ensure all personnel obtain contractor badges and comply with facility security and Privacy Act procedures.

The Government reserves the right to conduct a full and open competitive or small business set-aside competitive procurement based on responses received, or proceed with the sole-source award if no viable alternatives demonstrate capability. Interested parties must submit capability statements, evidence of OEM authorization, information on certified technicians, and a completed Market Research Table Questionnaire to Christine Jarvis at christine.jarvis@va.gov. NAICS 518210; size standard $40 million.