Attachment A - draft SOW.docx

STATEMENT OF WORK

A. GENERAL INFORMATION

1. Title of Project: Montana Veterans Affairs (VA) Health Care Center (VAHCS) Physical Access Control System (PACS) - ACRE/Feenics Gov Cloud Annual Software Fee Renewal

2. Scope of Work: ACRE/Feenics Gov Cloud Annual Software Fee Renewal for the following CBOCs: Billings (Majestic and Spring Creek), Bozeman, Butte, Great Falls, and Hamilton.

This service is critical to the (Gov Cloud) access control software. WITHOUT RENEWAL of this SERVICE, the access control software will NO LONGER communicate with the system.**

Feenics Physical Access Control System (PACS) products have met the security and functional requirements set by GSA’s FIPS 201 Evaluation Program, and have been approved for use by the Federal Government.

Special Note: Feenics products and solutions are distributed and installed exclusively by Feenics Certified Partners. These Authorized Partners are required to be extremely well versed in the installation and support of access control technology.

Feenics certifies FICO as an authorized dealer, and sole source for Montana, of Feenics brands and products to the agencies and political subdivisions of the state, and can sell such products so long as FICO remains an Authorized Distributor in good standing. FICO has been a certified Feenics partner in good standing since July 2016 with approximately (4) certified technicians.

Requirements:

During this time frame the vendor will update the system licenses, provide programming support both on-site and by phone as needed, and replace defective hardware. Montana VAHCS requires a 2.5 hour onsite service call support.

3. Background: Montana VAHCS is requesting Annual Software Fee Renewal for our ACRE/Feenics Gov Cloud control access system. The procurement is for annual hardware and software service maintenance with a 2.5-hour onsite response time.

4. Performance Period: This contract is for full annual preventative service and maintenance plan, and quarterly onsite inspections. Period of performance is one year from the Notice to Proceed (NTP).

B. CONTRACT AWARD MEETING

A “kick-off” meeting is required.

C. GENERAL REQUIREMENTS

See Section D for contract task requirements.

D. SPECIFIC MANDATORY TASKS AND ASSOCIATED DELIVERABLES

Contractor shall comply with all the following:

· Warranty: Software support and warranty information for all components, including Service Level Agreement details, and duration of agreement from date of system acceptance by owner (Montana VAHCS)

· Maintenance and support plan will be implemented within this contract.

· Specified Functionality of hardware and service maintenance plan include:

· Programing: Interconnecting software and hardware to optimize logical access control.

· Training: On-site and formal online training of full usage of entire package system, troubleshooting, maintenance, and services.

· Testing and Commissioning: Testing the entire package system quarterly to identify functionality, deficiencies, and/or methodologies.

· Service Maintenance Agreement: 1-year annual maintenance and service plan, and quarterly onsite inspections.

· Annual Preventative Maintenance by Certified Technicians. As required:

· Software and Firmware Updates on all Equipment

· Provide Proactive and Preventative System Monitoring Technology

· Call-In-Support to Certified Specialists

· Add/Delete/Modify Users and Credentials

· Add/Delete/Modify Schedules and Access

· Quarterly Site Visits

· Extended Warranty on all Parts and Labor (Full Replacement)

· Monthly Alarm Monitoring Costs

E. GOVERNMENT RESPONSIBILITIES

· Work closely with the vendor and provide access to areas to complete required installation, testing, and maintenance.

· Identify internal Montana VAHCS personnel for training and system administration.

· Establish access control for contractor to integrate and/or establish personnel profiles within server system.

F. CONTRACTOR EXPERIENCE REQUIREMENTS

Contractor Requirements:

· Be required to provide verification they are a certified and authorized communication company and can provide services in accordance with manufacturer specifications for radio systems.

· Ensure only authorized and certified personnel are performing work associated with this contract. This applies to any work sub-contracted as a result of this award. Appropriate certifications for all individuals performing duties on this project will be required.

· Ensure live maintenance and service personnel are onsite in Ft Harrison, Montana within 2.5 hours of service call.

G. CONFIDENTIALITY AND NONDISCLOSURE

Standard mandatory language for all task orders.

H. CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

· Contractors will be required to obtain a contractor badge and wear it while performing work on Ft Harrison VAHCS property.

· Notify Ft Harrison VACHS Safety Office if access is needed to a controlled area requiring escort.

5. Contractor Registration:

5.1 The contractor must have current registration through System for Award Management (SAM), https://www.uscontractorregistration.com/

Privacy Statement

Information Security: The C&A requirements do not apply, a Security Accreditation Package is not required. Incidental exposure to protected health information may occur from accessing the work site. Staff will follow all Privacy & Security policies and procedures.