DA10--626-26-4-2029-0024 - Pcare Truthpoint Contract

The Department of Veterans Affairs, Veterans Integrated Service Network 9 (VISN 9), Tennessee Valley Healthcare System, has issued Special Notice DA10--626-26-4-2029-0024 on April 10, 2026, announcing its intention to award a sole source, firm-fixed-price contract to Techanax LLC for the procurement of the pCare TruthPoint Rounding Solution. This proprietary patient experience platform is manufactured by TVR Communications LLC and is being procured under Federal Acquisition Regulation 6.302-1, which permits contracting without full and open competition when only one responsible source can satisfy the Government's requirements. The applicable NAICS code for this procurement is 513210 (Software Publishers), with a $47 million size standard. Techanax LLC is identified as a Service-Disabled Veteran-Owned Small Business (SDVOSB), which aligns with the VA's support for veteran-owned enterprises. Although this is a sole source procurement, the notice invites interested parties to submit capability statements by the April 27, 2026 deadline.

The pCare TruthPoint solution being procured encompasses real-time patient feedback and service recovery capabilities, staff rounding workflow tools, data analytics and reporting dashboards, and integration with existing VA pCare infrastructure, along with software support, licensing, and maintenance services. Interested parties who wish to respond must submit capability statements electronically no later than April 27, 2026 at 11:59 PM CST, with submissions directed to the VA Network Contracting Office 9 (90C). All responses must include evidence of authorization from TVR Communications LLC, documentation of technical capability to meet integration requirements, and proof of business size and socioeconomic status. While this procurement is not structured as a competitive solicitation, the VA is allowing other vendors to demonstrate their qualifications and potential to serve as alternative sources. The primary contract specialist for this procurement is Mario Russell, who can be reached at mario.russell@va.gov or 615-226-6774 for inquiries.