Customer services support usag wiesbaden

The Regional Contracting Office Wiesbaden (RCO-W) is soliciting competitive quotes for Customer Services Support required by the U.S. Army Garrison (USAG) Wiesbaden, Germany, under solicitation number W912CM25QA012. The Department of the Army Materiel Command Army Contracting Command seeks a firm fixed price, non-personal services contract to support the garrison's customer service program, including managing the Interactive Customer Evaluation (ICE) program, maintaining customer satisfaction rates above 90%, and providing comprehensive administrative support for various garrison programs. The contractor must provide one full-time employee capable of performing tasks such as tracking customer feedback, conducting training, managing awards programs, and generating detailed monthly and quarterly reports. The government will evaluate offers based on technical factors including certification and experience, as well as price, with additional assessment through the Supplier Performance Risk System. Quotes are due by June 17, 2025, at 11:00 AM Central European Time, with questions accepted until the date specified in the FAR 52.212-1 Addendum and answers posted on SAM.gov.

The solicitation is set aside for Women-Owned Small Business (WOSB) concerns, specifically targeting Economically Disadvantaged Women-Owned Small Business (EDWOSB) entities, and represents a recompete of the previous contract held by B. French Consulting under contract W912CM-20-P-0007. The total contract value across all periods is $382,258, with pricing starting at $71,500 in the base year and incrementally increasing to $80,537 in the fourth option year, plus a consistent $500 annual fee for Contract Manpower Reporting. The contract structure includes one 12-month base period beginning August 1, 2025, followed by four 12-month option periods, totaling a potential five-year performance period. All work must be performed on-site at Clay Kaserne in Wiesbaden Erbenheim, Germany, with no remote work permitted, and the workspace is designed to accommodate one full-time employee with provisions for backfill personnel when needed. Offerors must be registered in the System for Award Management (SAM) database and can submit pricing in either Euros or US Dollars using the specified conversion rate of 0.9249.