Customer Service Training

The Department of Justice's Federal Bureau of Investigation (FBI) has issued a Special Notice for Customer Service Training, targeting the agency's Human Resources Division, specifically the Talent Acquisition and Placement Section (TAPS). The opportunity is designed to identify and utilize human resource training options that align with federal civil service policies and requirements. Scheduled for fiscal year 2025, the training will focus on providing lecture, exercises, examinations, and case studies directly applicable to federal human resource situations. The notice was posted on January 16, 2025, with a response deadline of January 30, 2025, and does not have a specific set-aside classification. The training will be conducted virtually, serving up to 120 HR professionals through four separate training iterations.

The primary objective of this Special Notice is to procure comprehensive customer service training for FBI human resource professionals, emphasizing customer service excellence, anticipatory systems, and interactive learning strategies. Contractors are expected to develop and deliver training that includes course objectives, detailed agendas, instructor credentials, reading materials, and interactive practices with group discussions. The training will be conducted virtually via TEAMS Federal collaborative application, targeting FBI and DOJ offices in Washington D.C. during core hours of 8:00 AM - 4:30 PM. No background verification is required due to the virtual nature of the training. The FBI is currently conducting market research through a Request for Information (RFI) to gather insights from both small and large businesses about their training capabilities. Potential contractors should be prepared to demonstrate technical ability, provide relevant experience, and potentially have a GSA Schedule status. The contracting officer for this opportunity is Stevon Walker from the FBI's Facilities and Finance Division, Professional Services Acquisition Unit.