Credentialling Verification Request for Information

The Department of Veterans Affairs Strategic Acquisition Center Frederick is conducting a Sources Sought to identify contractors capable of providing credentialing and verification services for community care providers under the Veteran Community Care Program, with an RFI response deadline of August 13, 2026.

The VA's Veterans Health Administration, Office of Integrated Veteran Care, seeks a contractor to credential and monitor providers furnishing hospital care, medical services, and extended care services to Veterans under the Community Care Network and Veterans Care Agreements programs. The RFI indicates the VA anticipates processing approximately 195 monthly provider submissions and requires credentialing completion within 32 days, including primary source verification within 30 days and initial contact within one business day.

The VA is soliciting SaaS solutions with FedRAMP authorization at the Moderate impact level preferred. Required capabilities include real-time dashboards with queue visibility, bulk upload and export functionality, monthly database availability of 99 percent with 24-hour Recovery Time Objectives, peer review board management, appeal processing within five business days, and integrated monitoring via NPDB-CQ and equivalent databases. The VA seeks firm-fixed-price pricing structured with tiered sub-CLINs based on monthly provider volumes (1–150, 151–300, 301–450 providers) and milestone-based payment tied to contact attempts and VA acceptance. The RFI solicits Rough Order of Magnitude estimates and invites feedback on acceptable performance levels, database uptime standards, and credentialing timeframes. The VA is also interested in teaming arrangements and subcontractor accreditation through NCQA or URAC.