Contact Center Support Services
Awarded Award Notice Posted
- Solicitation number
- JandA007C-12
- Agency
- Citizen and Immigration Services Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- HSSCCG-06-D-00003 Federal IDV award
- NAICS code
- 519190 All Other Information Services
- PSC
- Not on record
- Place of performance
- Corbin, KY and Forth Worth, TX, United States
Notice details come from SAM.gov. Updated .
Notice text
2 versions
Update #2 · Latest ·
Added: Mar 07, 2012 3:17 pm
The above referenced contract (HSSCCG-06-D-00003) was modified on February 24, 2012 and effective as of February 29, 2012 in accordance with the above mentioned notice of intent published February 14, 2012. The purpose ot this Modification is to extend the original Period of Performance of the contract of 09/01/2006 to 08/31/2011, to 09/01/2006 to 03/31/2012, using J&A FAR 6.302-1 - Only one responsible source (except brand name), J&A No. 007C- l2.
The J&A is for l month, to 31 March 2012.
Justification for Other than Full and Open Competition. J&A to amend this order, 007C-12, is published herewith within 14 days after contract modification.
Update #1 ·
Added: Feb 14, 2012 5:23 pm
Notice of the Government's Intent:
The U. S. Citizenship and Immigration Services (USCIS) Contracting Office, under the Department of Homeland Security (DHS) Office of Procurement Operations (OPO), intends to extend an existing Indefinite Delivery Indefinite Quantity (IDIQ) contract HSSCCG-06-D-00003 on a basis other than full and open competition for the National Customer Service Center (NCSC) under the USCIS Customer Service Directorate Office. This procurement action is anticipated as a modification to the contract HSSCCG-06-D-00003 that will extend the contract's period of performance by one month. The current contract ends February 29, 2012. The extended period of performance will be from March 1, 2012 to March 31, 2012. The value of the extension is estimated at $2,500,000.00. The proposed contractor is Computer Sciences Corporation (CSC), 15000 Conference Center Drive, Suite 1 North, Chantilly, VA 20151 that currently performs services under HSSCCG-06-D-00003.
The services the contractor will be required to provide are not limited to:
• Establishing a contact center facility (ies), and requisite information technology infrastructure to support system and communication needs
• Management support
• Customer Service Representative (CSR) staffing
• Implementation of contact center standard operating procedures
• Creating business continuity of operations and contingency plans to ensure minimal disruption of service
• Underlying technology knowledge and familiarity to capitalize on evolving; leading edge solutions while maintaining sufficient flexibility in design to adjust to fluctuations in call volumes to accommodate necessary expansion.
Attachments
| File | Type | Posted |
|---|---|---|
| Approved J A 007C-12.pdf |
On GovTribe
Work this opportunity on GovTribe
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity