Ciena Fiber Equipment Maintenance and Support Services

The U.S. Customs and Border Protection (CBP) intends to issue a Request for Quote (RFQ) for maintenance and support services on Ciena fiber optic transport equipment, specifically the Ciena 6500 and 5170 models serving the Air and Marine Operations Center (AMOC) in Riverside, California. This procurement seeks vendors capable of providing highly specialized knowledge and institutional expertise in supporting these mission-critical systems, which handle voice and data circuit connectivity essential to AMOC operations. The contract requires 7x24x365 remote technical support, standard hardware repair, managed spares replacement with 4-hour turnaround, and 4-hour engineer dispatch capabilities. CBP emphasizes that only vendors with deep technical knowledge of Ciena equipment and CBP network architecture can ensure proper interoperability and compatibility; use of non-Ciena resellers could result in interface issues that prevent the equipment from meeting operational requirements. The response deadline for statements of capabilities is January 21, 2026, and interested parties should contact Contract Specialist Nykia Warren at nykia.warren@cbp.dhs.gov to express interest or submit documentation demonstrating their ability to meet requirements.

This procurement does not utilize any set-aside designations and is intended for limited competition on a sole-source basis with Carahsoft Software Corporation (also referenced as Carahsoft Technology Corporation in supporting documents), the current incumbent contractor possessing institutional knowledge of ongoing support at AMOC. The anticipated contract period of performance spans from January 26, 2026 through January 25, 2027, with provisions for annual renewal and continuous follow-on support. While the specific contract value is not disclosed in this pre-solicitation notice, the document indicates this represents continued support of existing services rather than a new procurement initiative. The government reserves the sole discretion to determine whether to compete this action based on any statements of capabilities received from interested contractors. Any vendor believing it can meet the specialized requirements may submit a detailed statement of capabilities by the January 21, 2026 deadline for consideration in future solicitations.