Case Coordination Services
Closed Pre-Solicitation Posted
- Solicitation number
- 7571MN26R00004_RFI
- Agency
- Not on record
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Administration for Children and Families (ACF), Office of Refugee Resettlement (ORR) is seeking a contractor to develop and maintain case coordination programs that provide child welfare-based, third-party recommendations regarding the care, release, transfer, and placement of Unaccompanied Alien Children (UAC) in federal custody. This Request for Information (RFI) is not a formal solicitation but rather an information-gathering tool to assess the availability and capability of qualified businesses before determining the appropriate acquisition method. Key contract requirements include providing qualified Case Coordinators with specified education and experience, maintaining a caseload ratio of no more than 1:85 across a national network of over 171 care provider programs, completing release recommendations within one business day, and complying with extensive federal requirements including background investigations, records management, information security, and quality assurance protocols. Evaluation will be based on organizational capabilities across seven major areas: startup and capacity management, quality assurance and compliance history, language and cultural competency, federal and immigration experience, child welfare and ORR experience, specialized services for high-risk populations, and information systems and data security. The RFI response deadline is March 12, 2026, with responses to be submitted to Sharee Richardson at Sharee.Richardson@hhs.gov.
This opportunity carries no set-aside designations and does not identify any current incumbents. The contract period is estimated to run from September 30, 2026, through September 29, 2027, as the base year, with four optional one-year extension periods, potentially extending through September 29, 2031. Services will be performed remotely, at contractor sites, and at care provider locations nationwide, with established duty stations in eleven major cities including Phoenix, Los Angeles, Miami, Chicago, El Paso, San Antonio, Houston, New York, Portland, Seattle, and Washington, DC. The contract type is designated as Firm Fixed Price/Time and Materials, though no specific budget or award value is provided in the pre-solicitation notice. Interested contractors should be prepared to submit responses addressing the seven capability categories outlined in the RFI survey, demonstrating experience with unaccompanied children from Central America, knowledge of ORR residential care levels, trafficking victim protection protocols, and robust information security safeguards for personally identifiable and protected health information.
Notice text
3 versions
Update #3 · Latest ·
Introduction:
This is a Request For Information (RFI). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding the availability and capability of qualified businesses. Your responses to the information requested will assist the Government in determining the appropriate acquisition method.
Project Description and Requirements
The Administration for Children and Families (ACF), Office of Refugee Resettlement (ORR) seeks a contractor to develop and maintain case coordination programs to provide child welfare-based, third-party recommendations (TPR) regarding the care and release of Unaccompanied Alien Children (UAC) in ORR custody. The recommendations involve safe and timely reunifications with family, transfers, and placements, and identifying UACs with special or developmental needs and corresponding services.
UAC apprehended by the Department of Homeland Security (DHS) immigration officials are transferred to the care and custody of ORR. ORR promptly places an unaccompanied alien child in the least restrictive residential setting that is in the best interests of the child, taking into consideration danger to self, danger to the community, and risk of flight.
Residential care services begin once ORR accepts a UAC for placement from United States Customs and Border Patrol (CBP) and ends when the child is released from ORR custody, turns 18 years of age, or the UAC’s immigration case results in a final disposition of removal from the U.S. ORR takes into consideration the unique nature of each child’s situation and incorporates child welfare principles when making placement, clinical, case management, and release decisions that are in the best interest of the child.
NAICS Codes
541611, 561320, 541990, 624230 and 624190
Anticipated Period of Performance
*Estimated: September 30, 2026 through September 29, 2027, base year and four one (1) year option periods.
Capability Information Sought
Respondents must provide, as part of their responses, a capability statement, which addresses services being requested along with responses to the Customer Survey.
Information Submission Instructions
All inquiries to this Notice must submitted to Sharee Richardson at Sharee.Richardson@hhs.gov
Disclaimer and Important Notes
This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in SAM.gov. However, responses to this notice will not be considered adequate responses to a solicitation.
Confidentiality
No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).
Amendment 1 - Updates Section F.3 of the Survey
Amendment 2 - Incorporate additional NAICS codes
Update #2 ·
Introduction:
This is a Request For Information (RFI). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding the availability and capability of qualified businesses. Your responses to the information requested will assist the Government in determining the appropriate acquisition method.
Project Description and Requirements
The Administration for Children and Families (ACF), Office of Refugee Resettlement (ORR) seeks a contractor to develop and maintain case coordination programs to provide child welfare-based, third-party recommendations (TPR) regarding the care and release of Unaccompanied Alien Children (UAC) in ORR custody. The recommendations involve safe and timely reunifications with family, transfers, and placements, and identifying UACs with special or developmental needs and corresponding services.
UAC apprehended by the Department of Homeland Security (DHS) immigration officials are transferred to the care and custody of ORR. ORR promptly places an unaccompanied alien child in the least restrictive residential setting that is in the best interests of the child, taking into consideration danger to self, danger to the community, and risk of flight.
Residential care services begin once ORR accepts a UAC for placement from United States Customs and Border Patrol (CBP) and ends when the child is released from ORR custody, turns 18 years of age, or the UAC’s immigration case results in a final disposition of removal from the U.S. ORR takes into consideration the unique nature of each child’s situation and incorporates child welfare principles when making placement, clinical, case management, and release decisions that are in the best interest of the child.
Anticipated Period of Performance
*Estimated: September 30, 2026 through September 29, 2027, base year and four one (1) year option periods.
Capability Information Sought
Respondents must provide, as part of their responses, a capability statement, which addresses services being requested along with responses to the Customer Survey.
Information Submission Instructions
All inquiries to this Notice must submitted to Sharee Richardson at Sharee.Richardson@hhs.gov
Disclaimer and Important Notes
This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in SAM.gov. However, responses to this notice will not be considered adequate responses to a solicitation.
Confidentiality
No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).
Amendment 1 - Updates Section F.3 of the Survey
Update #1 ·
Introduction:
This is a Request For Information (RFI). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding the availability and capability of qualified businesses. Your responses to the information requested will assist the Government in determining the appropriate acquisition method.
Project Description and Requirements
The Administration for Children and Families (ACF), Office of Refugee Resettlement (ORR) seeks a contractor to develop and maintain case coordination programs to provide child welfare-based, third-party recommendations (TPR) regarding the care and release of Unaccompanied Alien Children (UAC) in ORR custody. The recommendations involve safe and timely reunifications with family, transfers, and placements, and identifying UACs with special or developmental needs and corresponding services.
UAC apprehended by the Department of Homeland Security (DHS) immigration officials are transferred to the care and custody of ORR. ORR promptly places an unaccompanied alien child in the least restrictive residential setting that is in the best interests of the child, taking into consideration danger to self, danger to the community, and risk of flight.
Residential care services begin once ORR accepts a UAC for placement from United States Customs and Border Patrol (CBP) and ends when the child is released from ORR custody, turns 18 years of age, or the UAC’s immigration case results in a final disposition of removal from the U.S. ORR takes into consideration the unique nature of each child’s situation and incorporates child welfare principles when making placement, clinical, case management, and release decisions that are in the best interest of the child.
Anticipated Period of Performance
*Estimated: September 30, 2026 through September 29, 2027, base year and four one (1) year option periods.
Capability Information Sought
Respondents must provide, as part of their responses, a capability statement, which addresses services being requested along with responses to the Customer Survey.
Information Submission Instructions
All inquiries to this Notice must submitted to Sharee Richardson at Sharee.Richardson@hhs.gov
Disclaimer and Important Notes
This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in SAM.gov. However, responses to this notice will not be considered adequate responses to a solicitation.
Confidentiality
No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).
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