RFI_Attach_1_Survey_Case Coordination Services.pdf

Contractor Survey Response – Case Coordination Services Page 1 of 6

HHS ACF RFI Survey Response

Case Coordination Services

Vendor HHS ACF RFI Survey Instructions:

• Please provide answers to all questions based on your industry experience.

• If the information is not applicable to your company, indicate “X” in the “N/A” column.

• In a response that requires ONLY a Yes or No response, indicate an “X” in the appropriate column.

# Requested Information (RI) N/A YES NO Vendor Response

Company name

Company name:

Company address Company address:

2 Unique Entity Identifier (UEI)

Name and contact information of the individual responsible for the information contained in this RFI response.

Name (First, Last):

Name (First, Last) Position Title Position Title:

Phone number. Phone number:

E-mail address. E-mail address:

Web site URL Web site URL:

4 Company physical location (City and State) – i.e., where is the office located that would support this requirement.

Which business categories do you fall under? Please select all that apply in the ‘yes’ or ‘no’ column.

1. Large Business

2. Small Disadvantaged Business (SDB)

3. Section 8(a) Business

4. Woman-Owned Small Business (WOSB)

5. Historically Underutilized Business Zone (HUBZone) Small Business

6. Service-Disabled Veteran-Owned Small Business

(SDVOSB)

Contractor Survey Response – Case Coordination Services Page 2 of 6

Vendor HHS ACF RFI Survey Instructions:

• Please provide answers to all questions based on your industry experience.

• If the information is not applicable to your company, indicate “X” in the “N/A” column.

• In a response that requires ONLY a Yes or No response, indicate an “X” in the appropriate column.

# Requested Information (RI) N/A YES NO Vendor Response

What Government-Wide Acquisition Contracts (GWACs), General Services Administration (GSA) Federal Supply Schedule(s) (FSS) Multiple Award Schedules (MAS), and other Government-Wide Contracts do you currently hold that could support this requirement? Provide each overarching GWAC/GSA FSS, IDIQ contract number.

GWACS (List all that apply):

GSA MAS (List all that apply):

7 Recommended type of contract vehicle for this type of requirement

8 Recommended North American Industry Classification System (NAICS)

9 In your estimation how much of this potential requirement would your company need to subcontract to other companies?

How much lead time would your company need from notification of award to start of contract performance for this type of requirement?

11 Do you provide this service and/or product commercially?

12 Does your company have the capability to perform all required services in the Draft Requirements Documents?

13 Does your company have similar or previous experience with the type of work outlined in the description within the RFI posting?

Does the Draft Requirements Document contain sufficient information that would enable you to adequately respond to an

RFQ?

Contractor Survey Response – Case Coordination Services Page 3 of 6

• Please provide answers to all questions based on your industry experience.

• If the information is not applicable to your company, indicate “X” in the “N/A” column.

• In a response that requires ONLY a Yes or No response, indicate an “X” in the appropriate column.

# Requested Information (RI) N/A YES NO Vendor Response

Industry Questions

A. Startup, Capacity, and Risk Management

A.1

Transition & Startup Readiness:

What lead time would your organization require from award notification to full operational start? Please describe key startup risks and mitigation strategies related to developing and maintaining a Case Coordination Program.

A.2

Proposal Development Support:

What technical, cost, performance, or scheduling information would the government need to provide to support accurate and competitive proposals in future solicitations?

B. Organizational Capabilities & Quality Assurance

B.1

Quality Improvement & Oversight:

Does your organization have an internal quality improvement or quality assurance model to monitor performance and drive process improvement? Please describe.

B.2 Compliance & Risk History:

Has your organization ever been cited for child abuse or neglect?

If yes, please provide details and corrective actions taken.

C. Language & Cultural Competency

C.1

Language Capabilities:

Please describe your organization’s language capabilities, including spoken and written proficiency, number of languages supported, and how multilingual services are delivered.

Contractor Survey Response – Case Coordination Services Page 4 of 6

• Please provide answers to all questions based on your industry experience.

• If the information is not applicable to your company, indicate “X” in the “N/A” column.

• In a response that requires ONLY a Yes or No response, indicate an “X” in the appropriate column.

# Requested Information (RI) N/A YES NO Vendor Response

C.2

Country-Specific & Cultural Experience:

What experience does your organization have assessing and serving children from Guatemala, El Salvador, Honduras, and other countries outside the U.S.? Please elaborate.

D. Federal, Immigration, and Law Enforcement Experience

D.1

Immigration & Federal Agency Experience:

Please describe your organization’s experience working with immigration systems and federal entities, including EOIR, DHS, ICE, U.S. Border Patrol, Homeland Security Investigations, and other federal law enforcement agencies (e.g., U.S. Marshals Service, FBI, DEA).

D.2

Immigration Documentation & Legal Processes:

What experience does your organization have with immigration documentation and processes (e.g., Notices to Appear, removal orders, visas, consular documents)?

E. Child Welfare, ORR, and Legal Services Experience

E.1

ORR Network & Levels of Care:

Please describe your organization’s knowledge of and experience with residential levels of care within the ORR UAC network and/or the domestic child welfare system.

E.2

Safety, Risk, and Incident Management:

What experience does your organization have with child protection risk assessments, safety planning, serious incident reporting, and responding to children in distress?

E.3

Medical Records & Health Coordination:

Please describe your experience working with children’s medical records and coordinating medical care in custody and in the community.

Contractor Survey Response – Case Coordination Services Page 5 of 6

• Please provide answers to all questions based on your industry experience.

• If the information is not applicable to your company, indicate “X” in the “N/A” column.

• In a response that requires ONLY a Yes or No response, indicate an “X” in the appropriate column.

# Requested Information (RI) N/A YES NO Vendor Response

E.4

Legal & Post-Release Services:

What experience does your organization have working with immigration legal service providers and supporting children during reunification, detention, and post-release from ORR care?

E.5

TVPRA-Mandated Services:

Please describe your organization’s understanding of TVPRA-mandated services for unaccompanied children and the services your organization has provided or currently provides.

F. High-Risk Populations & Specialized Needs

F.1

Vulnerable Populations:

What experience does your organization have serving homeless or runaway unaccompanied children and children exposed to community violence, trafficking, substance use, financial exploitation, self-harm, suicidal ideation, mental health needs, trauma informed care? Please provide examples.

F.2 Aging Out & Special Circumstances:

What experience does your organization have supporting unaccompanied children who are aging out of ORR care?

F.3 Referrals & Resource Coordination:

What experience does your organization have supporting unaccompanied children who are aging out of ORR care?

G. Information Systems, Data Security, and Media

G.1 Case Management Systems:

What tools or software does your organization use to track cases and personnel? Please describe how these systems are used.

Contractor Survey Response – Case Coordination Services Page 6 of 6

• Please provide answers to all questions based on your industry experience.

• If the information is not applicable to your company, indicate “X” in the “N/A” column.

• In a response that requires ONLY a Yes or No response, indicate an “X” in the appropriate column.

# Requested Information (RI) N/A YES NO Vendor Response

G.2

Data Storage & Security:

How does your organization store information, including safeguards for personally identifiable information (PII) and protected health information (PHI)?

G.3

Media & Public Communications:

What experience does your organization have managing media involvement related to unaccompanied children, or responding to media inquiries?