Cancellation of User Experience Monitoring: Notice ID: UXM_RFI and Revision 1 to (Notice ID: UXM_RFI)

The Department of the Air Force Materiel Command Lifecycle Management Center at Hanscom Air Force Base is seeking a system integrator for a User Experience Monitoring (UXM) solution to consolidate data sources and provide a unified view of infrastructure, network capability, and endpoint performance across Department of the Air Force networks. The primary objectives include enabling real-time visibility, proactive issue resolution, and comprehensive network performance monitoring. Key technical requirements encompass automated service dependency mapping, dynamic network modeling, application performance monitoring, and the ability to support custom tests by non-expert programmers. The RFI seeks vendors capable of integrating existing pilot monitoring tools while maintaining compliance with industry standards. Responses were originally due by January 30, 2025, at 3:00 PM EST, with vendors required to submit administrative information including company details, CAGE code, NAICS code, and business size classification.

The contract opportunity is classified under Product Service Code DH10 for IT and Telecom Platform as a Service, with performance location specified at Hanscom AFB, Massachusetts. While the pre-solicitation notice indicates no specific set-aside designation, the opportunity is specifically targeted at computer-related service providers under NAICS Code 541519. The solicitation is characterized as a voluntary information gathering effort and does not guarantee a future contract award. Although specific award values are not detailed in the documents, the complexity of the monitoring solution suggests a potentially significant contract scope involving comprehensive network and infrastructure visibility technologies. The RFI emphasizes the need for a solution that can provide predictive problem detection, root-cause analysis, and dynamic understanding of network traffic and infrastructure dynamics across Department of Defense networks.