Brand Name Dell Technologies, INC for Support Agreement of Hardware.

The Naval Research Laboratory (NRL), an office within the Department of the Navy, is seeking a brand-name Dell Technologies hardware support agreement that provides rapid replacement of failed hardware components and professional technical assistance for configuration recovery. The solicitation requires replacement of any failed hardware—including hard disk drives and other components listed in the bid schedule—within 24 hours of failure notification, along with access to qualified engineers for software support and system restoration. Key contract requirements mandate that only authorized Dell Original Equipment Manufacturer (OEM) resellers may submit quotes, with bidders required to provide manufacturer documentation confirming their authorized status, include company DUNS and CAGE codes, and ensure all quotes incorporate full manufacturer warranty for new equipment only. The government will evaluate quotes using a Lowest Price Technically Acceptable (LPTA) criterion, awarding the contract to the responsible offeror providing the most advantageous quote. The deadline for quote submission is November 11, 2025, with the opportunity posted on November 3, 2025; all quotes must be submitted via email to Purchasing Agent Carrie Cawley and must address the complete base year (2025-2026) plus two option years to be considered responsive.

This solicitation is designated as a total small business set-away under NAICS code 541513 (Computer Facilities Management Services). The procurement covers Dell and Cisco hardware including Unity storage systems, switches, and associated components, with specific equipment models such as Unity 480 DPE systems, 1.8TB and 3.2TB SAS drives, and MDS-9148S 16GB switches requiring ProSupport 4-hour hardware and software support. The contract is structured as firm-fixed-price with a base period covering 2025-2026 and two option years extending through 2028, though specific award value or budget ranges are not disclosed in the solicitation documents. All equipment covered under the support agreement must include ProSupport 4-hour response times for both hardware and software assistance, with redundant systems specified across multiple serial numbers in the bid schedule. Performance of all services will occur in Washington, DC 20375, where the Naval Research Laboratory's mission-critical infrastructure requiring this support is located.