Brand Name: Cisco SmartNet TAC Support
Closed Solicitation Posted
- Solicitation number
- RFQ-24-PHX-071
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- Buy Indian
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Whiteriver, Arizona 85941, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Health and Human Services Indian Health Service is seeking to procure a 3-year Cisco TAC support services contract for the Whiteriver Indian Health Service Hospital. The contractor will provide 24/7/365 Cisco Technical Assistance Center (TAC) support for the hospital's Cisco UCS servers, chassis, fabric interconnects, and 4500 core switch, including access to software updates and online resources. The evaluation criteria include technical capability, price, and past performance, with the award going to the responsible offeror whose proposal is most advantageous to the government. Proposals are due by September 4, 2024.
This solicitation is set aside for Indian Economic Enterprises/Indian Small Business Economic Enterprises under the Buy Indian Act of 1910. No potential incumbents or current contractors are named. The contract will cover a 3-year period with an expected contract start date of October 1, 2024. The place of performance is Whiteriver, Arizona.
Notice text
BIA Set-aside: The Whiteriver Indian Health Service Hospital requests a contracted agreement for Cisco TAC support services and the ability to create and submit Cisco support cases.
The contractor will provide Cisco Support Services Technical Assistance Center (TAC) support to Whiteriver Service Unit (WRSU) for Cisco UCS servers, chassis and fabric interconnects which includes SmartNet for WRSU 4500 core Cisco switch. Local IT will have the ability to place Cisco TAC calls and tickets 24/7/365 for support services, online and over the phone, to local IT staff. Once support is establish local WRSU IT will have ability to open a TAC case online or over the phone. Have access to Cisco Support Assistance for existing cases.
3-year warranty.
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Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Firm-Fixed Price, Non- Personal, Commercial Service, Purchase Order for a maintenance and support subscription that will provide software updates, technical support, and continued compatibility with existing telecommunications environment. | Indian Health Service | Service-Disabled Veteran-Owned Small Business |
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