Blanket annual preventative maintenance/repair coverage for listed microscopes manufactured by Carl Zeiss Microscopy and operated by the National Eye Institute.
Closed Pre-Solicitation Posted
- Solicitation number
- 75N98026Q00537
- Agency
-
Office of Logisitics and Acquisition Operations
National Institutes of Health, Department of Health and Human Services
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 334516 Analytical Laboratory Instrument Manufacturing
- Place of performance
- Bethesda, Maryland 20892, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The National Institutes of Health National Eye Institute anticipates procuring blanket annual preventative maintenance and repair coverage for Carl Zeiss Microscopy microscopes, with no set-aside used and a notice posted June 5, 2026.
The institute operates 39 Carl Zeiss Microscopy microscopes at its Bethesda location that are critical to research efforts in basic, clinical, and translational eye disease research. These instruments require annual maintenance evaluations and responsive repair services to maintain operational status. The microscopes employ proprietary technology and specialized components that require factory-trained service engineers with diagnostic expertise and access to manufacturer-specific tools such as service dongles. Zeiss maintenance agreements include onsite maintenance and repair by certified engineers, as well as remote diagnostics, phone consultation, and email troubleshooting to minimize downtime.
The procurement addresses the institute's need for manufacturer-level service expertise and access to original equipment manufacturer replacement parts, which are proprietary to Carl Zeiss systems and not available through alternative sources. Performance of work will occur at the National Eye Institute in Bethesda, Maryland.
Notice text
- Title: Blanket annual preventative maintenance/repair coverage for listed microscopes manufactured by Carl Zeiss Microscopy and operated by the National Eye Institute.
- Background Information: The National Eye Institute-NIH conducts basic, clinical, and translational research to identify the cellular and molecular basis of mechanisms leading to inherited and acquired eye diseases and develops therapies for treating these blinding disorders to preserve or restore vision in patients. To carry out this mission, the scientist and clinicians conducting research at the NEI require access to microscopes and imaging systems that are regularly serviced and repaired and are fully functional. These microscopes and imaging systems are among the most complicated and heavily used instruments by research scientists at the National Eye Institute- NIH Bethesda. Many of these systems rely on proprietary technology and specialized components to operate appropriately. Factory-trained service engineers with the expertise and knowledge of these technologies and access to specialized diagnostic tools (service dongles, etc.)are required to properly diagnose malfunctions when they occur. The original equipment manufacturer is often the only source of replacement parts for these complex instruments. In addition to onsite maintenance and repair of microscopes, Zeiss maintenance agreements include responsive customer service consultation and troubleshooting by phone, email and remote diagnostics. These services improve diagnosis and remediation of service issue and reduce “downtime” for users. The National Eye Institute currently operates 39 microscopes manufactured by Carl Zeiss Microscopy LLC (White Plains, NY). These instruments are critical to NEI research efforts and require annual maintenance evaluations to ensure that these systems are functioning properly. If malfunctions or deficiencies are observed, Zeiss service engineers will attempt to repair the malfunction based on repair parts' availability. Some of these systems were previously covered by annual service agreements obtained through third parties rather than Carl Zeiss Microscopy LLC. Some of them never had any coverage. Repair services delivered by these third-party entities were unacceptable for the following reasons: 1) the third-party service failed to deliver timely repair and return to service for these critical microscope systems. These deficiencies resulted in reduced instrument performance and diminished scientific productivity.
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