BENEFEDS Request for Information (RFI)

The Office of Personnel Management seeks industry feedback through this Request for Information to improve enrollment and premium administration services for the Federal Employees Dental and Vision Insurance Program. Responses are due by September 16, 2020. Key requirements include processing over five million enrollments across dental, vision, and long-term care insurance plans through a call center, website and IT systems while integrating the TRICARE Dental Program beginning January 2022. Performance will be evaluated based on metrics for customer service, website availability, payroll processing and responsiveness as outlined in the Quality Assurance Surveillance Plan.

There is no set-aside designated for this opportunity. The NAICS code is 524292 for third party administration of insurance and pension funds while the PSC code covers insurance services. The incumbent contractor is OPM's BENEFEDS program which administers these benefits. As this is an RFI, no award amounts are indicated but the budget to support over five million enrollees across these programs is significant. The transition of TRICARE dental enrollees beginning 2022 adds further requirements.