AWARD NOTICE: Veterans Experience Office (VEO) | Contact Center Staffing Support | Bridge Contract
Award Notice Posted
- Solicitation number
- 36C10XC0002
- Agency
-
VA Strategic Acquisition Center Frederick
Headquarters, Department of Veterans Affairs
- Awarded
- to The Bowen Consulting Group. Inc.
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 36C10X25C0002 Federal contract award
- NAICS code
- Not on record
- PSC
- Not on record
- Place of performance
- Chantilly, Virginia 20151, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Strategic Acquisition Center Frederick has awarded a $31,134,666.52 bridge contract to The Bowen Consulting Group, Inc. for contact center staffing support services for the Veterans Experience Office (VEO). The non-competitive, firm-fixed price contract was awarded under an unusual and compelling urgency provision to ensure uninterrupted support for critical veteran services, which handle approximately 1.5 million calls annually. The 12-month contract, effective January 29, 2025, will provide comprehensive contact center resources including healthcare appointment scheduling, benefits navigation, crisis response, and technical support for VA.gov, with the intent to prevent service interruption while the VA prepares to re-compete the requirement by February 5, 2026. The contract was awarded as a small business set-aside to maintain essential services for vulnerable veteran populations without risking serious injury to government operations.
Notice text
The subject announcement is for a non-competitive award for a firm-fixed price bridge contract to The Bowen Consulting Group, Inc (hereby referred to as Bowen), a small business, to provide uninterrupted contact center staffing support to the Department of Veterans Affiars (VA) Veterans Experience Office (VEO). Staffing support for the VEO contact center refers to the resources, personnel, and services needed to ensure the contact center operates efficiently and meets the needs of its users, typically Veterans and their families. This comprehensive support ensures the VEO contact center can effectively address Veterans' needs, resolve issues, and provide timely assistance.
The statutory authority permitting other than full and open competition is 41 U.S.C. Section 3304(a)(2), as implemented by the Federal Acquisition Regulation (FAR) 6.302-2, Unusual and Compelling Urgency, which permits contracting without providing for full and open competition in situations where 1) an unusual or compelling urgency precludes full and open competition, and 2) delay in award of a contract would result in serious injury, financial, or other, to the Government. The Agency’s need for continuation of services is of such that the Government would be seriously injured unless the Agency is permitted to limit the number of sources from which it solicits bids or proposals and where any delay in services under this contract will result in serious injury to the Government.
See attached justification.
Awarded contract 36C10X25C0002 to BOWEN CONSULTING GROUP, INC., THE for 31134666.52 on 2025-01-29.
Files
| File | Type | Posted |
|---|---|---|
| P03 Call Center Services JA FAR Part 6 FE_Redacted.pdf |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity