Avaya Call System Maintenance

This unrestricted solicitation and contract award is based on full and open competition in accordance with FAR 52.211-6; Brand Name or Equal.

The requested maintenance service for Avaya Call System Maintenance and Repairs is available through Federal Supply Schedules with some items requiring maintenance being classified as Open Market items. It is a requirement of interested vendors that they are an Avaya GSA Advantage Approved Vendor and listed on GSA Contract GS-35F-0156V. In response proof of GSA Advantage Partnership must be provided.

Technical evaluation of vendors quote will consist of technical capability to provide and perform specifications requested and offer must be found technically acceptable by Naval Medical Center Portsmouth after review. The Contractor shall be fully qualified / authorized by the Original Equipment Manufacturer (OEM) in the repair of all equipment listed within this contract. Contractor shall maintain current qualifications throughout entire contract period. Qualification includes but not limited to the certification of all repair persons and repair facilities by the OEM as being trained / qualified to perform required repairs. If response does not include enough information to perform a technical evaluation it will be considered Non-Responsive.

See Performance Work Statement for all requirements including 5.0 which states: The service provider must have the capability to provide on-site emergency repairs with OEM qualified technicians. The on-site repair response time shall be no more than a 2 hour response time by provider due to the vital importance of the hospital telephone system.

Quotes should reflect pricing on all items for consideration, the FSS items and Open Market items must be identified on the quote provided in response to this solicitation. The information identified in Section M of the RFQ must be included in your response. The government reserves the right to make a "Best Value" award with 1st consideration to vendors with superior past performance. The service provider must have the capability to provide service on all required equipment listed as this will be an all or none award.

This award will have a period of performance from 01 July 2019 through 30 September 2019 with 1 option year included 01 October 2019 through 30 September 2020.

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