Answering Service
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 1240BG25Q0020
- Agency
- Forest Service Department of Agriculture
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- Place of performance
- Fort Collins, Colorado 80526, United States
- Points of contact
-
- William Ristoff william.g.ristoff@usda.gov (970) 498-2555
- Maritza Salgado maritza.salgado@usda.gov (720) 689-7049
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Department of Agriculture Forest Service is seeking a small business contractor to provide a comprehensive answering service for approximately 60-100 field employees working in remote locations throughout the intermountain west. The contract will require the selected vendor to monitor the Forest Service's CIAO (Check In and Out) application, handle daily after-hours check-in/check-out procedures, and ensure employee safety during weekends and holidays. Key contract requirements include using satellite messaging devices, responding to communications within 5 minutes, maintaining 100% live operator coverage with a maximum 30-second wait time, and reporting any unresolved field crew trips to supervisors. The solicitation (Number 1240BG25Q0020) is set for a base year with four optional years, creating a potential five-year engagement. Quotes are due by May 28, 2025, at 12:00 noon ET, with a question submission deadline of May 22, 2025, and an anticipated award date at the end of May 2025.
The contract is designated as a total small business set-aside under NAICS category 561421 with a small business size standard of $14 million. The current incumbent is TP Communications Inc./Apello, with the previous contract valued at $17,190.40. The place of performance is located in Fort Collins, CO 80526, and the contract will cover monthly answering services including 12,000 included minutes with pricing for additional overage minutes. The service will primarily operate in English, with communication peaks typically occurring between 8:30pm and 10pm Mountain Time on weekdays. The contractor will be required to provide their own equipment, building, and personnel, with no travel involved in service delivery. The contract will be awarded as a firm fixed-price agreement, with operators able to work on other tasks and contracts simultaneously while maintaining strict confidentiality and communication protocols.
Notice text
2 versions
Update #2 · Latest ·
Monthly answering service for approximately 60-100 field employees working in the field in remote locations throughout the intermountain west. The answering service will be responsible for daily after business hours check-in/check-out, weekends, and holidays to maintain the safety of our field crew. The answering service will be required to have access to the FS check-in and out site CIAO and are required to report any open trips that have not been closed by a field crew member or administration to said field crew members’ supervisor to make sure they are accounted for and safe. The Contract will be a base year with 4 optional years for a total of 5 years.
Questions will be accepted through May 22, 2025.
Update #1 ·
Monthly answering service for approximately 60-100 field employees working in the field in remote locations throughout the intermountain west. The answering service will be responsible for daily after business hours check-in/check-out, weekends, and holidays to maintain the safety of our field crew. The answering service will be required to have access to the FS check-in and out site CIAO and are required to report any open trips that have not been closed by a field crew member or administration to said field crew members’ supervisor to make sure they are accounted for and safe. The Contract will be a base year with 4 optional years for a total of 5 years.
Attachments
| File | Type | Posted |
|---|---|---|
| Q and A Answering Service 5 20 2025 1240BG25Q0020.pdf | ||
| Schedule of Items Answering Service 1240BG25Q0020.xlsx | XLSX spreadsheet | |
| Solicitation NRE Commercial Services Combined SS RFQ 1240BG25Q0020.docx | DOCX document | |
| Statement of Work Answering Service.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Answering Service | Award Notice | |
| Answering Service | Solicitation |
On GovTribe
Work this opportunity on GovTribe
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity