Schedule of Items Answering Service 1240BG25Q0020.xlsx

The provided file is a Schedule of Items for an Answering Service contract (Solicitation Number 1240BG25Q0020) issued by the Department of Agriculture Forest Service. The contract is for a web-based answering service to support approximately 60-100 field employees working in remote locations throughout the intermountain west. The service will handle daily after-hours check-in/check-out for field crews during weekends and holidays, with a critical safety monitoring component that requires reporting any unclosed trips to supervisors.

The contract structure includes a base year from 09/01/25 to 08/31/26 and four optional years extending through 08/31/30, with each year following the same service model. The monthly service includes 12,000 included minutes, with pricing for additional overage minutes. The award is anticipated to be a firm fixed-price contract, with the contractor required to access the FS check-in and out site (CIAO) to ensure employee safety and accountability. The total contract duration is five years, providing continuous answering service support for field operations.