Annual License Maintenance & Remote Monitoring Services

This solicitation from the Department of Health and Human Services National Institutes of Health Clinical Center seeks annual license maintenance and remote monitoring services for its Allscripts Sunrise Acute Care clinical software and related modules. The contractor must be an authorized Allscripts reseller able to maintain a 99.5% system availability and respond to critical issues within defined timeframes, while meeting functional and technical requirements and management reporting responsibilities. Proposals will be evaluated based on staff qualifications, technical approach, past performance, and cost, with quotations due by May 17, 2021.

There is no set-aside designation for this opportunity. The NAICS code is 541511 and PSC code is D399. The incumbent contractor must be authorized to provide maintenance for the Allscripts software. The single-award IDIQ contract would have a base year and four option years, beginning September 17, 2021, to be performed in Bethesda, Maryland. Key details include maintaining high system availability and rapid response times to critical issues for the clinical software at the National Institutes of Health Clinical Center.