American Sign Language Interpreting and CART Accommodation Services with Captioning and Other Accessibility Services
Closed Solicitation Posted
- Solicitation number
- 75N98025R00007
- Agency
-
Office of Logisitics and Acquisition Operations
National Institutes of Health, Department of Health and Human Services
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541930 Translation and Interpretation Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Bethesda, Maryland 20892, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The National Institutes of Health (NIH), through its Office of Research Services Events Management Branch, is soliciting proposals for comprehensive American Sign Language interpreting and CART (Computer Assisted Real-Time) accommodation services with captioning and other accessibility services. The procurement encompasses a wide range of accessibility services including ASL interpreting for deaf and hard-of-hearing employees, patients, and visitors, live and post-production captioning, transcription, audio description services, and CART services for NIH's 27 Institutes and Centers nationwide. Key requirements include providing nationally certified interpreters with scientific and clinical experience, maintaining a 98-100% service fill rate, operating a FISMA-compliant web-based reservation system capable of processing 50-75 requests daily, and ensuring 24/7 emergency patient service availability. The contractor must also integrate with the Xytech Media Operations Platform and maintain a robust pool of interpreters and captioners with specialized knowledge in scientific and medical terminology. Proposals are due by November 1, 2025 at 3:00 PM local time, with an anticipated contract award date of April 1, 2026.
This solicitation is designated as a total small business set-aside under NAICS code 541930 (Translation and Interpretation Services) with a size standard of $22.5 million. The contract structure is an Indefinite Delivery, Indefinite Quantity (IDIQ) performance-based agreement with a five-year term spanning from April 1, 2026 through March 31, 2031, consisting of a base year and four one-year option periods. The total contract value ranges from a minimum of $2,500 to a maximum of $45,000,000 over the entire performance period. The services will support approximately 85 deaf and hard-of-hearing NIH employees with a service breakdown of 55% virtual and 45% onsite activities, with most operations centered at the Bethesda, Maryland main campus. Performance will be evaluated quarterly with potential incentive payments based on meeting specified quality standards, and the contractor will be required to undergo Tier 1 background checks and develop partnerships with deaf universities for interpreter training programs.
Notice text
3 versions
Update #3 · Latest ·
THIS IS A REQUEST FOR PROPOSAL (RFP) FOR SMALL BUSINESSES. The National Institutes of Health (NIH), Office of Research Services (ORS), Events Management Branch (EMB) is requesting proposals in order to negotiate and award a single award IDIQ contract for American Sign Language Interpreting and CART Accommodation Services with Captioning and Other Accessibility Services.
Please refer to the attached RFP for details.
Amendment No. 1 - 05/30/2025 - Extension of the due date is attached.
Amendment No. 2 - 9/21/2023 - The purpose of this Amendment is to:
- Reinstate the subject Request for Proposals (RFP), revising the proposals due date;
- Provide responses to questions from potential offerors, regarding the solicitation;
- Revise the RFP due to questions and updates to policies and procedures; and
- Update the Performance Work Statement (PWS) to a Statement of Work (SOW), removing the Quality Assurance Surveillance Plan (QASP).
Update #2 ·
THIS IS A REQUEST FOR PROPOSAL (RFP) FOR SMALL BUSINESSES. The National Institutes of Health (NIH), Office of Research Services (ORS), Events Management Branch (EMB) is requesting proposals in order to negotiate and award a contract for American Sign Language Interpreting and CART Accommodation Services with Captioning and Other Accessibility Services.
Please refer to the attached RFP for details.
Amendment No. 1 - 05/30/2025 - Extension of the due date is attached.
Update #1 ·
THIS IS A REQUEST FOR PROPOSAL (RFP) FOR SMALL BUSINESSES. The National Institutes of Health (NIH), Office of Research Services (ORS), Events Management Branch (EMB) is requesting proposals in order to negotiate and award a contract for American Sign Language Interpreting and CART Accommodation Services with Captioning and Other Accessibility Services.
Please refer to the attached RFP for details.
Files
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| American Sign Language Interpreting and CART Accommodation Services with Captioning and Other Accessibility Services | Pre-Solicitation | |
| Sign Language, Interpreting, and Captioning Services | Pre-Solicitation |
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