Alcon Centurion System Maintenance

The Department of Veterans Affairs Veterans Integrated Service Network 17 seeks maintenance services for two Alcon Centurion phacoemulsification systems at the El Paso VA Medical Center, with proposals due September 11, 2026. The procurement is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB).

Place of performance is El Paso, Texas 79930. The contract period runs from October 1, 2026 through September 30, 2027 for the base year, with two one-year options extending through September 30, 2029. The estimated value is $34 million, awarded as a firm-fixed-price contract.

The contractor must provide 24/7 telephone support and scheduled maintenance Monday through Friday, 8:00 AM to 6:00 PM local time excluding federal holidays, with unscheduled on-site repairs within 24 hours of notification. Services include preventive maintenance, calibration, parts replacement using new or OEM-equivalent rebuilt parts, hardware and software updates, labor, travel, and quality assurance. The contractor must employ OEM-certified Field Service Engineers and provide comprehensive documentation via Engineering Service Reports. Excluded from coverage are user-replaceable expendable parts, cosmetic repairs, and Pulse Oximetry sensors are limited to one exchange annually. The contractor is not responsible for damage from acts of God, government neglect, unauthorized modifications, or services performed by non-contractor personnel.

The NAICS code is 811210, Electronic and Precision Equipment Repair and Maintenance; PSC is J065. Evaluation uses simplified acquisition procedures with comparative evaluation across three volumes: Technical Capability, Price, and Past Performance. Invoices must include contract number, purchase order number, and service period details, submitted electronically via the Tungsten Network system. Offers are due by September 11, 2026 at 3:00 PM Central Daylight Time.