DA01--PSETS Services and Help Desk Support - New Task Order (VA-25-00030535)

The Department of Veterans Affairs Technology Acquisition Center is seeking contractor support for the Privacy and Security Event Tracking System (PSETS) Application in ServiceNOW Development and Support services. The procurement encompasses comprehensive modernization, implementation, and utilization of ServiceNow tools throughout the VA Enterprise, specifically focusing on the PSETS application that tracks privacy and security incidents across the organization. Key requirements include project management, help desk support, system access management, operational maintenance, development and engineering enhancements, reporting capabilities, and leading bi-weekly progress meetings with VA stakeholders. The work will be performed at contractor facilities under NAICS code 541519 (Other Computer Related Services) and PSC code DA01 (IT and Telecom Business Application/Application Development Support Services). The solicitation response deadline is May 7, 2025 at 10:00 AM Eastern Time, with the procurement being conducted under GSA Multiple Award Schedule Category 54151S.

This procurement has undergone modifications regarding set-aside designations, with the most recent version indicating it will be set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC), departing from the initial full and open competition approach. The contract structure includes a 12-month base period with four 12-month option periods, potentially extending the total performance period to five years. Additional optional tasks include 45-day transition support and help desk support services for approximately 1,200 users during standard business hours, demonstrating the significant scale of VA's user base requiring support. No travel is anticipated for this contract, and the contractor will be expected to provide tier 2 help desk support if that optional task is exercised. The contracting office is located in Eatontown, New Jersey, with Contract Specialist Gary Throckmorton serving as the primary point of contact for this SDVOSB set-aside procurement.